Contact Center Customer Relationship Customer Relationship Management 
Callminer
MARCH 30, 2020
However, there are a number of important guidelines and tips you can keep in mind to help ease your center’s workforce into remote working and mitigate contagion risks. Make Lulls in Response Time Clear to Customers. Best Practices for Better Remote Working. Establish and Maintain Clear Communication Practices.
Hodusoft
APRIL 24, 2025
Insurance Customer Retention with Contact Center Software For contemporary insurance companies, acquiring more policyholders is not good enough. In such a scenario, customer retention (or retention of policyholders, if you will) is the only recourse. They must have mechanisms to gather and act on customer feedback.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
JANUARY 30, 2025
Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth.
Hodusoft
DECEMBER 26, 2024
Why Every BPO Needs an Omnichannel Contact Center for Success? At HoduSoft, we have helped many BPOs set up omnichannel contact centers to streamline their customer service operations and help them deliver exceptional customer experience. It allows customers to switch channels without losing context.
Callminer
APRIL 26, 2017
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center’s ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
Hodusoft
MARCH 26, 2025
The Complete Guide to E-commerce Contact Center Success with HoduSoft E-commerce companies have revolutionized the way people purchase products, as well as services. Another data found that four out of every five customers feel that brands have significant room for improvement in delivering a consistently exceptional CX.
Taylor Reach Group
APRIL 23, 2021
When your contact center manager leaves, or you create a new management position, you should always look for a long-term replacement, right? While a long-term replacement is often the right move, sometimes it’s better to transition with an interim manager. Reasons for Interim Management. By Peg Ayers.
Expert insights. Personalized for you.
207 
Let's personalize your content