eglobalis

MAY 13, 2025

Beyond Surveys: Listening to Unstructured and Silent Feedback Much of the valuable feedback in B2B relationships is never explicitly given via a survey question. Gartner analysts predicted that by 2025, 60% of VoC programs will supplement surveys by analyzing voice and text interactions with customers.

B2B 303

B2B AI Customer Survey VOC 303

SurveySensum

FEBRUARY 17, 2025

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. Zoho Survey Zoho Survey is a budget-friendly, simple survey tool for SMBsespecially those already using Zoho CRM.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

MAY 30, 2025

It offers powerful capabilities like sentiment analysis to capture the full range of customer emotions in real time, automated tagging & word spotting to categorize feedback by topics or sentiments, predictive analytics to forecast customer behavior, and real-time reports to surface actionable insights.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning Artificial Intelligence 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

CSAT.AI

SEPTEMBER 25, 2017

You should have all the standard data, such as customer location, age, email, title, etc…, but you should also be inquiring why customers are leaving when they leave. The second challenge lies in whether it’s structured or unstructured data. Put a CRM in place and more importantly, have an expert set it up correctly.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SurveySensum

SEPTEMBER 11, 2024

So, to succeed in the era of AI, companies need to prioritize customer acquisition and effective utilization of comprehensive customer data. AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52