Aquire

OCTOBER 5, 2021

Posting on social media about a positive or negative experience. Social media. Good communication takes many forms, but on mediums like live chat, email, social media, or messaging, the more concise the better. Calling support (many companies have digitized their call centers). Video chat. Knowledge base.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Hodusoft

OCTOBER 14, 2022

Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Integrating CRM into your e-commerce contact center software equips agents with all the customer data. Integrating CRM into your e-commerce contact center software equips agents with all the customer data.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Harness Social Media: Create dedicated groups to cultivate a community of loyal fans. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. Three design tips for creating a great customer experience: Create a consistent brand experience across channels – your website, apps, email, and social media channels. Practice social listening. Research your competitors.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Help Scout

APRIL 27, 2021

Social media. CRM insights. There are many ways to listen to customers, but the most important thing is to make sure they know you hear them. Combined with social listening tools and feedback analysis , this empathetic approach can set off fireworks between you and your community. Point of sale studies.

Net Promoter Score 135

Net Promoter Score Customer Satisfaction Social Media Start-ups 135

SugarCRM

APRIL 22, 2020

Here’s our advice: Build a solid foundation with marketing automation (integrated with CRM): A marketing automation platform (integrated with your CRM system) is the bedrock of any strong digital marketing program. So where exactly should you focus your efforts and your dollars?

Manufacturing 29

Manufacturing Social Media Social Listening CRM 29

Aquire

NOVEMBER 22, 2021

For most people, that place is social media. Social media = key component of digital customer service. With social media so central to modern life, businesses need to prioritize how their brands are perceived on these platforms. But many companies just aren’t sure how to use Twitter for customer service.

Social Media 98

Social Media Customer Service Social Listening Start-ups 98

Comm100

FEBRUARY 5, 2018

CRM Software. Social Media Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. What Customer Engagement Software Tools Are There?

Social Media 50

Social Media CRM Social Listening Omnichannel 50

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks PR Software to Monitor Brand Across All Media.

Social Media 42

Social Media CRM Omnichannel Invoicing 42