Inside Customer Service
MAY 11, 2023
Although the topic isn’t customer service, its reflects the same approach I’d use for any training program. Identify customer expectations from Measuring Learning Effectiveness by Jeff Toister Step 2: Gather data Gather data that will help you determine whether the training program achieved its goals.
Callminer
FEBRUARY 27, 2019
“As VoC data developed to provide the foundation for designing a superior customer experience, it is imperative to consider what kind of information you can accumulate while executing a VoC program, there are three types of VoC data: Direct feedback: This is the feedback that your customers expect to provide directly to you.
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Qualtrics
FEBRUARY 21, 2021
In this way, companies are getting the benefit of their target customer’s thoughts and opinions. Mystery shopping can help root out issues that can prevent long-term or future problems, that impact customer retention and sales. Go beyond mystery shopping to improve the experience. Get Started.
Execs In The Know
FEBRUARY 21, 2025
Brands invest a lot of time, research, and money into developing a brand promise that seeks to meet (and exceed) customer expectations. An effective brand promise should serve as a North Star that aligns all of an organizations Customer Experience, Operational Experience, User Experience, and Employee Experience objectives.
Execs In The Know
FEBRUARY 21, 2025
Brands invest a lot of time, research, and money into developing a brand promise that seeks to meet (and exceed) customer expectations. An effective brand promise should serve as a North Star that aligns all of an organizations Customer Experience, Operational Experience, User Experience, and Employee Experience objectives.
MattsenKumar
FEBRUARY 3, 2023
As customer experience (CX) and customer loyalty become increasingly important for businesses, especially contact centers, it is essential to implement quality monitoring strategies to ensure that customer expectations are met. This article will discuss 8 quality monitoring strategies for improving CX and loyalty.
InteractionMetrics
JANUARY 31, 2025
Confero Confero has been around for nearly 40 years and specializes in mystery shopping and customer surveys. Their platform allows unlimited custom dashboard views, which makes it easy for management to organize customer insights in the way that works best for them.
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