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They provide customized reports that break down survey responses by role, product/service, and persona. Their in-depth analysis of unstructureddata and verbatim feedback provides valuable insights. Confero Confero has been around for nearly 40 years and specializes in mysteryshopping and customer surveys.
Methods outside of surveys include customer interviews, mysteryshops, and customer service evaluations. Customer Interviews: Give you an in-depth view of your customers’ expectations versus their perceptions. MysteryShops: Reveal customer service insights, especially regarding specific scenarios.
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