Customer Experience Double-Barreled Question NPS 
SurveySensum
JULY 19, 2024
If you are focused on creating the best customer experience you know the importance of gathering authentic customer feedback and how it is important for taking the right action. Incorrect Question Correct Question Why do you think our customer service is the best? ” This implies the product is better.
SurveySensum
JULY 12, 2023
Not Being Clear Enough Too Many Or Too Little Questions? Don’t Ask Leading Questions Don’t Ask Double-Barreled Questions Failure To Do Pilot Surveys Neglecting Mobile-Friendliness Don’t Let Your Survey Results Collect Dust Final Thoughts 1. This is an example of a double-barreled question in retail surveys.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
JULY 12, 2023
Not Being Clear Enough Too Many Or Too Little Questions? Don’t Ask Leading Questions Don’t Ask Double-Barreled Questions Failure To Do Pilot Surveys Neglecting Mobile-Friendliness Don’t Let Your Survey Results Collect Dust Final Thoughts 1. This is an example of a double-barreled question in retail surveys.
SurveySensum
DECEMBER 8, 2021
Aileen Day , CX Thought Leader and Owner of the Value-Driven Brand, shares a great example of sending an NPS survey just after the purchase of the product. NPS survey 4 min after purchasing #SaaS or an automated survey straight after cancellation.”. Double-barreled questions. is a double-barreled question.
InteractionMetrics
JULY 29, 2024
Martha touches on why most customer experience programs aren’t scientific, how you can become more scientific in your approach, and when and how to use AI in your survey program. If they were truly scientific, we would expect higher NPS and ACSI scores, and we would be having routinely good customer experiences.
Expert insights. Personalized for you.
52 
Let's personalize your content