Customer Experience Double-Barreled Question Unstructured Data 
InteractionMetrics
MAY 6, 2015
How to ensure an error-free customer feedback process: » Allocate enough time to evaluate your satisfaction survey for flaws such as using double-barreled questions and insider-language. These kinds of questions don’t make sense and result in inaccurate data. »
InteractionMetrics
MAY 28, 2019
Here’s my shot at a definition: Customer Listening is a research-driven discipline that requires an open, curious, and scientific state of mind. It seeks concrete insights to improve the customer experience and it explores customer successes, friction points, and missed opportunities. Now, on to the 5 standards….
Expert insights. Personalized for you.
40 
Let's personalize your content