Customer Experience Mystery Shopper Text Analytics 
InteractionMetrics
SEPTEMBER 17, 2019
Start by using mystery shoppers to document which customers are asked to take your survey — and how. This is when your survey data only comes from certain kinds of customers and doesn’t represent your customers at large. Text answers must be tagged, coded, and quantified, otherwise, key insights are lost.
InteractionMetrics
SEPTEMBER 17, 2019
Start by using mystery shoppers to document which customers are asked to take your survey — and how. This is when your survey data only comes from certain kinds of customers and doesn’t represent your customers at large. Text answers must be tagged, coded, and quantified, otherwise, key insights are lost.
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