Inside Customer Service
AUGUST 11, 2022
Governments demand it with new laws mandating sustainable practices. The big trick is adopting sustainable practices without negatively impacting the customer experience. Billions get thrown away each year, but customers continue to use them because they are quick and convenient. Companies everywhere promote it.
Customer Think
SEPTEMBER 10, 2024
With the World Cup coming to New Jersey and the greater New York area in 2026, the time is now to create positive fan experience moments. And the recent Paris Olympic Games and Paralympic Games inspire us to think about how to improve fan experience management […]
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Customer Think
MARCH 13, 2024
As part of my series of customer interviews, I recently had the chance of speaking with Keith Cooper, vice president of customer experience at Bergen Logistics. Bergen Logistics is a global third party logistics provider, based in North Bergen, New Jersey.
PeopleMetrics
AUGUST 18, 2015
It also taught me how good customer experience strategy depends on meeting the expectations of individual customers. The Diner: Customer experience served cheap, fast, and without fuss. I grew up in New Jersey, where family-run diners are required to operate everywhere and everywhen. Good, let’s eat.
Beyond Philosophy
MAY 26, 2022
Knowing that a customer is a 40-year-old man from New Jersey is not enough information. However, if you know that he is a 40-year-old man from New Jersey who enjoys cycling and drinks craft beer, you learn more about him and how to talk to him. . So, What Should You Do with This Information?
Customer Bliss
JUNE 8, 2017
1 customer experience blog on the Internet, via a few of the following factors: Google reputation. 1 on their customer experience blog list. Who works on my customer experience blog? I do work with lots of other consultants, both inside customer experience and outside it. Google search ranking.
Beyond Philosophy
AUGUST 11, 2022
Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time.
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