Customer Experience, Predictive Analytics and Unstructured Data

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? AI can infer customer sentiment from what theyre already saying or writing.

AI

AI CX Sentiment Analysis Predictive Analytics

Contact Centre Predictions for 2020

Callminer

DECEMBER 5, 2019

An ability to capture conversational data across existing communication systems and then correlating insight within a common analytics platform offers a cost-effective means for blending omnichannel insight. Predictive Analytics Will Drive a Better Customer Experience.

Predictive Analytics

Predictive Analytics Unstructured Data Omnichannel Touchpoint

The Future of Customer Experience: Embracing AI, Predictive Analytics

SurveySensum

SEPTEMBER 11, 2024

The future of customer experience is no longer being driven just by who is making a better product but also by who will create a better and more memorable experience. The future now stands on four pillars – data, AI, personalization, and convenience. Now how to resolve these issues?

Predictive Analytics

Predictive Analytics AI Customer Experience Text Analytics

Track Performance and Boost Operational Efficiency With Contact Center Analytics

SurveySensum

OCTOBER 29, 2024

However, traditionally customer interactions and agent performance at this touchpoint were handled manually which often leads to inefficiencies and missed opportunities when it comes to streamlining this touchpoint and improving customer experience. That’s where contact center analytics comes into play.

Contact Center

Contact Center Text Analytics Sentiment Analysis Machine Learning

How AI and Omnichannel Support Elevate Customer Service in Call Center

Hodusoft

OCTOBER 17, 2024

Superior call center technology, which leverages AI and omnichannel communication, enables companies to route incoming calls to the right agents and departments as well as to give faster and superior service to customers. That mainly happens when customers don’t get connected to the right agents at the very outset.

Omnichannel

Omnichannel AI Customer Service Contact Center

Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

FEBRUARY 17, 2025

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. Lets find out more.

Text Analytics

Text Analytics Sentiment Analysis Social Media Machine Learning

Unlock Customer Insights with Social Media Text Analytics

SurveySensum

MARCH 3, 2025

One of the major applications of text analytics is to shift through thousands of reviews and conversations on social media to extract relevant information and recurring pain points, enabling brands to take action in real-time and boost their customer experience and engagement digitally.

Text Analytics

Text Analytics Social Media Sentiment Analysis AI

The Future is Now: Take Your Customer Data to the Next Level

CX Journey

JANUARY 11, 2017

I'm often asked about the future of customer experience: What does it look like? What are the latest tools to help companies improve the experience? I've written previously about the six steps you should take to use data to transform the customer experience. Companies are sitting on a goldmine of data.

Predictive Analytics

Predictive Analytics Unstructured Data Education Customer Experience

How to Streamline Auto Loan Origination with Intelligent Document Processing (IDP)

Lightico

FEBRUARY 11, 2024

IDP leverages and combines AI, Large Language Models (LLM) , OCR, and natural language processing (NLP) to seamlessly extract data from a diverse array of documents, ranging from scanned forms to digital submissions. All with our pre-training.

Data Entry

Data Entry Compliance Finance Unstructured Data

Applying Gartner’s Analytics Maturity Model To Assess Your Customer Retention Program

VOZIQ

OCTOBER 19, 2022

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers.

Customer Retention

Customer Retention Predictive Analytics Unstructured Data Touchpoint

Applying Gartner’s Analytics Maturity Model To Assess Your Customer Retention Program

VOZIQ

OCTOBER 19, 2022

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers.

Customer Retention

Customer Retention Predictive Analytics Unstructured Data Touchpoint

How IoT is Transforming CRM for Manufacturing

SugarCRM

OCTOBER 15, 2019

The intelligent coupling of IoT and CRM have the ability to help manufacturers elevate customer experiences by enhancing efficiency and heightening visibility. Optimized Customer Experiences. Customers always want to save time. Having scattered or unstructured data can be challenging for manufacturers.

Manufacturing

Manufacturing CRM Unstructured Data Predictive Analytics

Contact Center Technology Stack: The (Immediate) Transformation You Need?

Ameyo Callversations

APRIL 21, 2022

Furthermore, a Forrester report indicates that great experience delivering companies registered 17% CAGR against 3% CAGR for companies with poor customer experience. More reports suggest a strong correlation of the customer experience with the financial metrics such as revenue, CAGR, CLV (customer lifetime value), ROIC, etc.

Contact Center

Contact Center Technology Technology Unstructured Data

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

OCTOBER 20, 2021

Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? Social media is now ubiquitous to the customer experience. Streamline customer engagement. Create memorable customer experiences. Fewer silos and dead ends. Measure and optimize your strategy.

Social Media

Social Media CXM Unstructured Data Social Listening

Qualtrics vs Medallia: A Detailed Comparison (2025)

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

Sentiment Analysis

Sentiment Analysis Text Analytics Machine Learning AI

Tech Customer Success

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

Contact Centre Predictions for 2020

Trending Sources

The Future of Customer Experience: Embracing AI, Predictive Analytics

Track Performance and Boost Operational Efficiency With Contact Center Analytics

How AI and Omnichannel Support Elevate Customer Service in Call Center

Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

Unlock Customer Insights with Social Media Text Analytics

The Future is Now: Take Your Customer Data to the Next Level

How to Streamline Auto Loan Origination with Intelligent Document Processing (IDP)

Applying Gartner’s Analytics Maturity Model To Assess Your Customer Retention Program

Applying Gartner’s Analytics Maturity Model To Assess Your Customer Retention Program

How IoT is Transforming CRM for Manufacturing

Contact Center Technology Stack: The (Immediate) Transformation You Need?

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Qualtrics vs Medallia: A Detailed Comparison (2025)

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