SurveySensum

OCTOBER 21, 2024

Surveys can provide us with so much insight into what your customers want and are thinking, but they can become a liability if the questions asked are flawed. Biased or poorly framed questions. Customer feedback is hard to come by, so when you do get it, every response counts. Using absolute questions (e.g., “Do

Double-Barreled Question 52

Double-Barreled Question Customer Feedback Actionable Insights Start-ups 52

SurveySensum

JULY 12, 2023

What if the next customer doesn’t put the code to check and exits the store dissatisfied? With customer feedback retail surveys. Customers go through various interactions during their shopping journey. Not Being Clear Enough Too Many Or Too Little Questions? This is where intervention is required.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

SurveySensum

JULY 12, 2023

What if the next customer doesn’t put the code to check and exits the store dissatisfied? With customer feedback retail surveys. Customers go through various interactions during their shopping journey. Not Being Clear Enough Too Many Or Too Little Questions? This is where intervention is required.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

SurveySensum

JULY 19, 2024

If you are focused on creating the best customer experience you know the importance of gathering authentic customer feedback and how it is important for taking the right action. However, the integrity of this feedback is highly dependent on your survey design. So, how do you avoid using these questions in your survey?

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

InteractionMetrics

NOVEMBER 26, 2019

Every day, everywhere, companies send email surveys, smiley face surveys, or call to request our customer feedback. 3) The Questions are Leading. Let me know if I was helpful” is simply a request for good feedback. It limits customer feedback to the topic of helpfulness and assumes that the associate was, indeed, helpful.

Double-Barreled Question 52

Double-Barreled Question Construction Customer Feedback Customer Survey 52

InteractionMetrics

NOVEMBER 26, 2019

Every day, everywhere, companies send email surveys, smiley face surveys, or call to request our customer feedback. 3) The Questions are Leading. Let me know if I was helpful” is simply a request for good feedback. It limits customer feedback to the topic of helpfulness and assumes that the associate was, indeed, helpful.

Double-Barreled Question 40

Double-Barreled Question Construction Customer Feedback Customer Survey 40

InteractionMetrics

SEPTEMBER 17, 2019

But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? assumes the customer was somewhat satisfied. Double-Barreled Questions.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45