Customer Feedback Customer Service Mystery Shopping 
Callminer
FEBRUARY 27, 2019
We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. Implement the technology possible to listen to your customers in real-time. Customer perceived quality and above-average customer service have been proven time and again to be leading drivers of business success.
Callminer
JANUARY 18, 2021
“A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. These shortcomings do affect the service quality. “A This is a vast difference having a huge impact on service quality.”
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InteractionMetrics
NOVEMBER 21, 2024
Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track. Are customers noticing the changes?
InteractionMetrics
SEPTEMBER 9, 2024
But if you ask them what their customer service strategy is, you’ll probably get blank stares. Here are two realities worth pondering: Every company communicates something about itself through customer service. Customers remember how they were treated far more than they remember your images and ads.
InteractionMetrics
DECEMBER 8, 2023
Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback. What’s Customer Feedback? Why Is It Important? Then, add those priorities into your analysis.
MattsenKumar
FEBRUARY 3, 2023
By regularly assessing customer service standards, contact centers can identify areas for improvement and take steps to ensure customer service is up to the required standard. This not only helps to improve CX but can also help to increase customer loyalty.
CX Journey
NOVEMBER 2, 2016
Don’t let that be the thing that keeps you from listening to and understanding your customers and the experience they expect. Here are some activities you can undertake without a consultant in order to understand the experience that you’re currently delivering to customers. The company or the customer?
Expert insights. Personalized for you.
174 
Let's personalize your content