SurveySensum

OCTOBER 21, 2024

As far as customer surveys are concerned, this couldn’t be any closer to the truth. Surveys can provide us with so much insight into what your customers want and are thinking, but they can become a liability if the questions asked are flawed. Biased or poorly framed questions. One of the biggest issues?

Double-Barreled Question 52

Double-Barreled Question Customer Feedback Actionable Insights Start-ups 52

SurveySensum

JULY 19, 2024

If you are focused on creating the best customer experience you know the importance of gathering authentic customer feedback and how it is important for taking the right action. However, the integrity of this feedback is highly dependent on your survey design. How to fix this type of double-barreled question ?

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

DECEMBER 8, 2021

Ask your customers’ feedback right after they interact with customer support, right before they abandon their shopping cart, after a new marketing campaign, or in the middle of beta testing. Get their feedback while they are actually interested to share and when their feedback can actually help you make a change. .

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52

InteractionMetrics

MAY 6, 2015

Is your customer satisfaction survey good? Customer satisfaction surveys are a multi-billion dollar industry. Unfortunately, most customer feedback is riddled with errors. From sampling issues to poorly worded questions, the state of customer feedback is weak. Really good?

Double-Barreled Question 40

Double-Barreled Question Customer Feedback Customer Satisfaction Unstructured Data 40

InteractionMetrics

NOVEMBER 26, 2019

Every day, everywhere, companies send email surveys, smiley face surveys, or call to request our customer feedback. 3) The Questions are Leading. Let me know if I was helpful” is simply a request for good feedback. Thank You Surveys can be Awkward . Sometimes Thank You Surveys are just plain awkward.

Double-Barreled Question 52

Double-Barreled Question Construction Customer Feedback Customer Survey 52

InteractionMetrics

NOVEMBER 26, 2019

Every day, everywhere, companies send email surveys, smiley face surveys, or call to request our customer feedback. 3) The Questions are Leading. Let me know if I was helpful” is simply a request for good feedback. Thank You Surveys can be Awkward . Sometimes Thank You Surveys are just plain awkward.

Double-Barreled Question 40

Double-Barreled Question Construction Customer Feedback Customer Survey 40

InteractionMetrics

SEPTEMBER 17, 2019

Why ask your customers to take surveys if the data you collect fails to capture the facts? Even worse, why issue surveys if the net result could be that your customers appear happier than they are. Bad Customer Surveys are Ubiquitous. Basically, bad customer surveys are everywhere.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45