SurveySensum

OCTOBER 21, 2024

Surveys can provide us with so much insight into what your customers want and are thinking, but they can become a liability if the questions asked are flawed. Biased or poorly framed questions. Customer feedback is hard to come by, so when you do get it, every response counts. Double-Barreled Questions What Is It?

Double-Barreled Question 52

Double-Barreled Question Customer Feedback Actionable Insights Start-ups 52

SurveySensum

JULY 12, 2023

What if the next customer doesn’t put the code to check and exits the store dissatisfied? With customer feedback retail surveys. Customers go through various interactions during their shopping journey. Not Being Clear Enough Too Many Or Too Little Questions? This is where intervention is required.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

SurveySensum

JULY 12, 2023

What if the next customer doesn’t put the code to check and exits the store dissatisfied? With customer feedback retail surveys. Customers go through various interactions during their shopping journey. Not Being Clear Enough Too Many Or Too Little Questions? This is where intervention is required.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

PeopleMetrics

OCTOBER 29, 2019

Survey answers should elicit information that you specifically need from the customer without confusing them. Avoid asking the customer a double-barreled question that covers two things at once, such as: “Please tell us about your experience when you checked in and visited our restaurant.”. The effort is worth it!

VOC 61

VOC Double-Barreled Question CEM B2C 61

InteractionMetrics

MAY 6, 2015

Is your customer satisfaction survey good? Customer satisfaction surveys are a multi-billion dollar industry. Unfortunately, most customer feedback is riddled with errors. From sampling issues to poorly worded questions, the state of customer feedback is weak. Really good?

Double-Barreled Question 40

Double-Barreled Question Customer Feedback Customer Satisfaction Unstructured Data 40

SurveySensum

JULY 19, 2024

If you are focused on creating the best customer experience you know the importance of gathering authentic customer feedback and how it is important for taking the right action. However, the integrity of this feedback is highly dependent on your survey design. How to fix this type of double-barreled question ?

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

DECEMBER 8, 2021

Ask your customers’ feedback right after they interact with customer support, right before they abandon their shopping cart, after a new marketing campaign, or in the middle of beta testing. Get their feedback while they are actually interested to share and when their feedback can actually help you make a change. .

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52