eglobalis

MARCH 30, 2025

Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale. Instead of explicitly asking How do you feel?,

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

OCTOBER 29, 2024

Instead of relying on the traditional method of manually keeping track of customer interactions, feedback, and agent performance, contact center analytics centers around improving and optimizing customer service processes with the help of advanced analytics like AI, machine learning, etc. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

MARCH 3, 2025

Root Cause Analysis: You can identify the underlying reasons behind common complaints by analyzing customer grievances. It enhances customer support by resolving issues more effectively, helps improve products based on real customer feedback, and reduces customer churn by addressing concerns proactively.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

InteractionMetrics

APRIL 17, 2025

Its a curated list of 17 Qualtrics alternatives, each chosen for a specific strengthwhether thats streamlined online surveys, better integrations, or smarter ways to tie customer feedback data to revenue. (If AskNicely AskNicely is a great fit for service-focused teams that need fast, actionable customer feedback.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52