Customer Loyalty Mystery Shopping Unstructured Data 
InteractionMetrics
JANUARY 31, 2025
They provide customized reports that break down survey responses by role, product/service, and persona. Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. Confero Confero has been around for nearly 40 years and specializes in mystery shopping and customer surveys.
InteractionMetrics
MAY 28, 2019
Customer Listening can ask tactical questions such as: Did we resolve your issue? How can we increase customer loyalty? How can we make sure that our customer service reinforces our brand? Methods outside of surveys include customer interviews, mystery shops, and customer service evaluations.
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