Irma and Harvey, Test Disaster Preparedness, Recovery and Business Continuity
Taylor Reach Group
SEPTEMBER 15, 2017
In the 1950’s, the US Navy moved its entire fleet of planes from Pensacola, Florida, to Olathe, Kansas, the night before a predicted hurricane in Pensacola. For Call and Contact Centers (CC’s), this means the Customer Relationship Management system (CRM) and other systems should be available to you in locations other than head office.
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