InteractionMetrics

DECEMBER 10, 2024

In addition, quantification allows text themes to be correlated with outcome metrics like Net Promoter and Customer Satisfaction Scores. All three AI toolsChatGPT, Gemini, and Claudeare capable of analyzing open-ended survey questions and other types of unstructured data.

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

InteractionMetrics

APRIL 24, 2015

We’ve written a lot about customer satisfaction survey errors, but, time and again, we see the same mistakes crop up. There are a lot of errors surveys make, but these are 5 of the worst. A serious approach to customer feedback uses comments analysis to rigorously quantify this unstructured data.

Unstructured Data 45

Unstructured Data Customer Feedback Customer Satisfaction Start-ups 45

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

InteractionMetrics

MAY 6, 2015

Is your customer satisfaction survey good? Customer satisfaction surveys are a multi-billion dollar industry. Unfortunately, most customer feedback is riddled with errors. From sampling issues to poorly worded questions, the state of customer feedback is weak. Really good?

Double-Barreled Question 40

Double-Barreled Question Customer Feedback Customer Satisfaction Unstructured Data 40

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Excellent customer support. Verint ForeSEE. Conclusion.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Fonolo

NOVEMBER 17, 2020

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. 69% of customers surveyed attributed their good customer service experience to a quick resolution of their problem.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

SurveySensum

APRIL 15, 2025

With the help of VoC tools, you can bid farewell to customer friction and the guesswork surrounding their desires. By utilizing VoC tools to collate data and improve customer satisfaction, you can scale your business more effectively. In this blog, we will explore 11 remarkable voices of customer tools.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52