InteractionMetrics

MAY 6, 2015

Is your customer satisfaction survey good? Customer satisfaction surveys are a multi-billion dollar industry. Unfortunately, most customer feedback is riddled with errors. From sampling issues to poorly worded questions, the state of customer feedback is weak. Really good?

Double-Barreled Question 40

Double-Barreled Question Customer Feedback Customer Satisfaction Unstructured Data 40

SurveySensum

JULY 19, 2024

Incorrect Question Correct Question Why do you think our customer service is the best? On a scale of 1-7, please rate your experience with our customer service. How to fix this type of double-barreled question ? Split the two issues and form a single-barreled question.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

APRIL 24, 2020

This immediately brings a positive stimulus to the question. Avoid Double-barrel questions. Such questions have 2 distinct parts included in the same question and create confusion in the respondent’s mind as to how to answer such questions. Spell/Grammar check on survey questions/responses.

Double-Barreled Question 52

Double-Barreled Question Social Media Compliance Customer Satisfaction 52

InteractionMetrics

JULY 29, 2024

Companies often face low response rates and receive feedback from groups that don’t represent their customers at large, skewing the data. To get meaningful data, remove biases like leading constructs, double-barreled questions, and insufficient answer options from your survey. Well, what are you asking?

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

InteractionMetrics

APRIL 13, 2024

Nix double-barreled questions. These questions ask about two separate issues in one question. For example, “Was your waiter prompt and polite?” ” asks about two behaviors in one sentence.

Double-Barreled Question 52

Double-Barreled Question Customer Survey Construction Start-ups 52