eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? AI can infer customer sentiment from what theyre already saying or writing.

AI 317

AI CX Sentiment Analysis Predictive Analytics 317

Callminer

DECEMBER 5, 2019

I predict that the brands that will deliver a better response to the swearing problem, by adding offensive language as a call centre KPI, will get a competitive advantage in 2020. Predictive Analytics Will Drive a Better Customer Experience.

Predictive Analytics 207

Predictive Analytics Unstructured Data Omnichannel Touchpoint 207

CSAT.AI

SEPTEMBER 25, 2017

You should have all the standard data, such as customer location, age, email, title, etc…, but you should also be inquiring why customers are leaving when they leave. The second challenge lies in whether it’s structured or unstructured data. Analyze your data and data-gathering tools.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Hodusoft

OCTOBER 17, 2024

Lack of Proactive Customer Engagement Without AI’s predictive analytics, call centers may miss opportunities to engage customers proactively. For example, they may not identify potential issues until customers reach out, leading to a reactive rather than proactive service approach.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

SurveySensum

MARCH 3, 2025

Context Sentiment Analysis : Unlike basic keyword tracking, AI-powered text analytics can differentiate between sarcasm and genuine opinions. It enables you to understand customer satisfaction levels, take proactive action to manage crises by identifying negative trends early and provide data-driven insights to improve customer experience.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Ameyo Callversations

APRIL 21, 2022

Providing customer support in the local language has numerous benefits. It creates a more personal touchpoint with the customer, builds trust and credibility, and can help to increase customer satisfaction and loyalty. Machine translation has the potential to revolutionize customer support.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52