SurveySensum

JUNE 14, 2024

Ever stumbled upon a survey question that left you scratching your head, trying to figure out how to answer it accurately? That’s likely a double barreled question, a sneaky trap that combines two distinct topics into one, making it a challenge for respondents to provide clear and reliable answers.

Double-Barreled Question 52

Double-Barreled Question Innovation Actionable Insights Gaming 52

Retently

JUNE 16, 2024

Examples of Bad Survey Questions Let’s look into several examples: “Don’t you agree that our customer service is top-notch?” “How Wouldn’t you prefer our service over the competition?” “How Next up, let’s tackle another common mistake that can trip up your survey’s effectiveness: double-barreled questions.

Double-Barreled Question 117

Double-Barreled Question Start-ups Construction Customer Service 117

SurveySensum

OCTOBER 21, 2024

Using absolute questions (e.g., “Do For instance, ‘Which of the following do you prefer: ‘Online Support’ or ‘Customer Service?’ These categories overlap, as online support is part of customer service, confusing respondents. Double-Barreled Questions What Is It?

Double-Barreled Question 52

Double-Barreled Question Customer Feedback Actionable Insights Start-ups 52

SurveySensum

JULY 19, 2024

So, how do you avoid using these questions in your survey? What are Biased Survey Questions? “ How much do you love our exceptional customer service? ” – Now, what’s wrong with this question? The question assumes that the customer service is exceptional and prompts respondents to provide a positive response.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

JULY 12, 2023

Not Being Clear Enough Too Many Or Too Little Questions? Don’t Ask Leading Questions Don’t Ask Double-Barreled Questions Failure To Do Pilot Surveys Neglecting Mobile-Friendliness Don’t Let Your Survey Results Collect Dust Final Thoughts 1. Does the above survey question, sound a little off to you as a respondent?

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

SurveySensum

JULY 12, 2023

Not Being Clear Enough Too Many Or Too Little Questions? Don’t Ask Leading Questions Don’t Ask Double-Barreled Questions Failure To Do Pilot Surveys Neglecting Mobile-Friendliness Don’t Let Your Survey Results Collect Dust Final Thoughts 1. Does the above survey question, sound a little off to you as a respondent?

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

InteractionMetrics

NOVEMBER 26, 2019

Upon returning the car, with tablet in hand the associate asked, “how would you rate our customer service?” I discuss this in “Answering NPR: Why 5 Star Rating Systems Don’t Work” , but, bottom line, just like the Microsoft example, my “everything was perfect” summation fails to help Enterprise collect facts about its customer service.

Double-Barreled Question 52

Double-Barreled Question Construction Customer Feedback Customer Survey 52