SurveySensum

JUNE 14, 2024

Ever stumbled upon a survey question that left you scratching your head, trying to figure out how to answer it accurately? That’s likely a double barreled question, a sneaky trap that combines two distinct topics into one, making it a challenge for respondents to provide clear and reliable answers.

Double-Barreled Question 52

Double-Barreled Question Innovation Actionable Insights Gaming 52

SurveySensum

OCTOBER 21, 2024

Using absolute questions (e.g., “Do For instance, ‘Which of the following do you prefer: ‘Online Support’ or ‘Customer Service?’ These categories overlap, as online support is part of customer service, confusing respondents. Double-Barreled Questions What Is It?

Double-Barreled Question 52

Double-Barreled Question Customer Feedback Actionable Insights Start-ups 52

SurveySensum

JULY 19, 2024

So, how do you avoid using these questions in your survey? What are Biased Survey Questions? “ How much do you love our exceptional customer service? ” – Now, what’s wrong with this question? The question assumes that the customer service is exceptional and prompts respondents to provide a positive response.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

JULY 12, 2023

Not Being Clear Enough Too Many Or Too Little Questions? Don’t Ask Leading Questions Don’t Ask Double-Barreled Questions Failure To Do Pilot Surveys Neglecting Mobile-Friendliness Don’t Let Your Survey Results Collect Dust Final Thoughts 1. Does the above survey question, sound a little off to you as a respondent?

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

SurveySensum

JULY 12, 2023

Not Being Clear Enough Too Many Or Too Little Questions? Don’t Ask Leading Questions Don’t Ask Double-Barreled Questions Failure To Do Pilot Surveys Neglecting Mobile-Friendliness Don’t Let Your Survey Results Collect Dust Final Thoughts 1. Does the above survey question, sound a little off to you as a respondent?

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

InteractionMetrics

SEPTEMBER 17, 2019

It doesn’t matter that I find my rep rude, I’ll give him a top score to stay on his good side and get the best pricing. But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? assumes the customer was somewhat satisfied.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

SEPTEMBER 17, 2019

It doesn’t matter that I find my rep rude, I’ll give him a top score to stay on his good side and get the best pricing. But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? assumes the customer was somewhat satisfied.

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40