SurveySensum

JULY 19, 2024

So, how do you avoid using these questions in your survey? What are Biased Survey Questions? “ How much do you love our exceptional customer service? ” – Now, what’s wrong with this question? The question assumes that the customer service is exceptional and prompts respondents to provide a positive response.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

JULY 12, 2023

Not Being Clear Enough Too Many Or Too Little Questions? Don’t Ask Leading Questions Don’t Ask Double-Barreled Questions Failure To Do Pilot Surveys Neglecting Mobile-Friendliness Don’t Let Your Survey Results Collect Dust Final Thoughts 1. Does the above survey question, sound a little off to you as a respondent?

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

SurveySensum

JULY 12, 2023

Not Being Clear Enough Too Many Or Too Little Questions? Don’t Ask Leading Questions Don’t Ask Double-Barreled Questions Failure To Do Pilot Surveys Neglecting Mobile-Friendliness Don’t Let Your Survey Results Collect Dust Final Thoughts 1. Does the above survey question, sound a little off to you as a respondent?

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

InteractionMetrics

JULY 29, 2024

If they were truly scientific, we would expect higher NPS and ACSI scores, and we would be having routinely good customer experiences. Want a 5-minute rundown of how to Leverage Science for Customer Success? NPS is too prolific, being used at every touchpoint instead of as a summary measure as Bain intended.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52