SurveySensum

JULY 12, 2023

With customer feedback retail surveys. Customers go through various interactions during their shopping journey. By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. Not Being Clear Enough Too Many Or Too Little Questions?

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

SurveySensum

JULY 12, 2023

With customer feedback retail surveys. Customers go through various interactions during their shopping journey. By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. Not Being Clear Enough Too Many Or Too Little Questions?

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

InteractionMetrics

JULY 29, 2024

NPS is too prolific, being used at every touchpoint instead of as a summary measure as Bain intended. Companies often face low response rates and receive feedback from groups that don’t represent their customers at large, skewing the data. But, you know, examples are like double barreled questions.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

InteractionMetrics

MAY 28, 2019

How can we increase customer loyalty? How can we make sure that our customer service reinforces our brand? Whether tactical or strategic, when done correctly, Customer Listening gives you greater accountability, more insight, and a lens into the details that will boost employee and customer happiness.

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40