SurveySensum

DECEMBER 8, 2021

Aileen Day , CX Thought Leader and Owner of the Value-Driven Brand, shares a great example of sending an NPS survey just after the purchase of the product. She says, “I’d add surveying at seemingly inappropriate points in the CX journey e.g Double-barreled questions. is a double-barreled question.

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52

SurveySensum

JULY 19, 2024

Incorrect Question Correct Question Why do you think our customer service is the best? On a scale of 1-7, please rate your experience with our customer service. How to fix this type of double-barreled question ? Split the two issues and form a single-barreled question.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

InteractionMetrics

JULY 29, 2024

The Science of CX Surveys, Summarized: Many CX programs lack a scientific approach. If they were truly scientific, we would expect higher NPS and ACSI scores, and we would be having routinely good customer experiences. Want a 5-minute rundown of how to Leverage Science for Customer Success? NPS I would argue has bias.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52