SurveySensum

OCTOBER 21, 2024

“There are no right answers to wrong questions.” – Ursula K. As far as customer surveys are concerned, this couldn’t be any closer to the truth. Surveys can provide us with so much insight into what your customers want and are thinking, but they can become a liability if the questions asked are flawed.

Double-Barreled Question 52

Double-Barreled Question Customer Feedback Actionable Insights Start-ups 52

SurveySensum

DECEMBER 8, 2021

Yes, knowing your customers’ annual income might be very crucial data for you. BUT how about getting them to ease up a bit first? Diving right into the personal stuff can be intimidating for people and they might choose to not take part in the survey at all. . He advises, “Keep your survey short. So keep it short.”.

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52

InteractionMetrics

SEPTEMBER 17, 2019

I get what he wants, but this is NOT how to do a survey. Essentially, my rep is pushing for the answers he wants his higher ups to see. Since I frequently negotiate with my rep, I have nothing to gain by taking this survey truthfully. Why ask your customers to take surveys if the data you collect fails to capture the facts?

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

JULY 29, 2024

Companies often face low response rates and receive feedback from groups that don’t represent their customers at large, skewing the data. To get meaningful data, remove biases like leading constructs, double-barreled questions, and insufficient answer options from your survey. Customers have priorities.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

InteractionMetrics

SEPTEMBER 17, 2019

I get what he wants, but this is NOT how to do a survey. Essentially, my rep is pushing for the answers he wants his higher ups to see. Since I frequently negotiate with my rep, I have nothing to gain by taking this survey truthfully. Why ask your customers to take surveys if the data you collect fails to capture the facts?

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40

InteractionMetrics

APRIL 13, 2024

Does your company issue customer surveys, but you’re not getting the insights you need? Read on for a quick class on how to write good survey questions that result in objective, actionable data. She also asks whether in fact, you need a customer survey! That’s the purpose of your customer survey.

Double-Barreled Question 52

Double-Barreled Question Customer Survey Construction Start-ups 52