Fonolo

AUGUST 31, 2017

By examining conversations with your customers you may be able to uncover new ways of succeeding. Take your chat conversations, customer surveys and recorded conversations, and you’re sure to discover some hidden gems. Here are 5 things that only your customers can teach you: 1. Making the Most of Customer Feedback.

Contact Center 89

Contact Center Customer Satisfaction NPS Engineering 89

Retently

OCTOBER 23, 2024

They reveal pain points, areas for improvement, and opportunities to delight customers – whether it’s right after a purchase or a few weeks into product usage. Taking the importance of collecting customer feedback out of the way, where do we start? How did you hear about our store (social media, referral, search engine, etc.)?

Retail 110

Retail CX NPS Touchpoint 110

Lumoa

JANUARY 7, 2021

According to Microsoft, brands that proactively solicit feedback are viewed more favorably by customers. With 34% of businesses now implementing customer journey mapping, it’s becoming even more important to understand how to measure it. At this point, customers are developing a deeper interest in potential products or services.

Touchpoint 78

Touchpoint Customer Journey Map Social Media Text Analytics 78

Gainsight

NOVEMBER 18, 2019

The bottom line is clear: measuring and improving the customer experience is not only good for customers, it’s good for business. A focus on CX creates a competitive advantage that drives customer retention, revenue expansion and enterprise valuation over time. B2B CX: Beyond customer surveys.

B2B 12

B2B CX NPS Net Promoter Score 12

Gainsight

SEPTEMBER 28, 2020

Some products may have two tiers of customers—those that pay for the service and a different group that are actually the users of the product. One way to solve this challenge is to use customer surveys which can allow you to normalize all the feedback to determine the next best course of action. Data tells us so many stories.

Engineering 66

Engineering NPS Customer Retention Customer Survey 66

SurveySensum

JULY 2, 2024

CrowdSignal It has a simple drag and drop form builder to customize surveys It offers simple and adaptable polls It allows you to select the date and time you want the form to be available for users to fill in. It allows you to create NPS , CSAT, and CES surveys for various touchpoints in the customer journey.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. Go beyond NPS, CSAT, and CES surveys. Best features. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns. Starts at $11/month.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SugarCRM

OCTOBER 11, 2021

We enable you to have your customers’ product purchase histories, contract renewals, engagement history, marketing response, sales development history, ERP (Enterprise Resource Planning) integration, and so much more. Sugar provides a BPM (Business Process Model) engine that automates best-practice processes.

Net Promoter Score 45

Net Promoter Score VOC Case Management Sales 45

InteractionMetrics

JULY 29, 2024

The Science of CX Surveys, Summarized: Many CX programs lack a scientific approach. If they were truly scientific, we would expect higher NPS and ACSI scores, and we would be having routinely good customer experiences. Want a 5-minute rundown of how to Leverage Science for Customer Success? NPS I would argue has bias.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

SugarCRM

DECEMBER 2, 2021

Create a Customer Communication Engine. Market in Response to the Full Customer Journey, not Just the Lead Acquisition Stage . Marketing is not just about gaining new customers; it is also about expanding the relationship with existing customers and providing helpful information to your customer base.

Sales 55

Sales Net Promoter Score Close the Loop CRM 55

Gainsight

MAY 21, 2020

In our case, we aimed to do the following: Increase Customer Effort Score: With all of the power behind Gainsight, our admins cited that sometimes getting up and running took longer than expected. Increase NPS Score: The success of work products has shifted into the customer’s hands. Higher score is better!).

Start-ups 52

Start-ups NPS Engineering Technology 52

Zendesk

OCTOBER 20, 2023

You must define how you will gather feedback so you can better understand the needs and pain points of customers. Our free template will help you create a plan that enables your team of customer service superheroes to deliver an experience so good that it might spell “Endgame” for your competition. Bain & Company, Inc.,

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

ProProfs

APRIL 5, 2022

ProProfs Survey Maker. Create a variety of surveys and forms. 100+ survey templates. Add images and videos to surveys. Add scoring & branching to survey questions. Customize surveys with your brand logo and colors Free and paid plans. TypeForm Create forms, quizzes, surveys, polls, and chatbots.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Qualtrics

JULY 9, 2019

It’s a shift that’s already opened the door to disruption in everything from financial services to personal transportation, and has permanently shifted how customers and employees interact with brands. And how can it become the engine room of a thriving, experience-first organization? Getting to grips with X-Data.

Compliance 26

Compliance Social Media Transportation Sales 26

SurveySensum

FEBRUARY 14, 2024

Key Features: Custom Survey Questions: Craft surveys with personalized questions using a library of prompts from 15Five. Key Features: Enhanced control over survey design flow with advanced logic capabilities. Direct customer interaction and response through the Listening engine.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

InteractionMetrics

MARCH 20, 2025

Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data. But really, its the engine that drives improvements in the customer experience. Not every company needs customer experience software. What Is CX Software?

CX 52

CX Social Media Contact Center Compliance 52

Gainsight

MAY 8, 2019

Technically, but under the hood, it has the same engine as before. Pendo can do guides and NPS emails, but not much else. Here’s a quick breakdown of survey options for Gainsight PX compared to Pendo: Gainsight PX. NPS Surveys. Customer Effort Surveys. Customer Satisfaction (CSAT) Surveys.

NPS 49

NPS Start-ups Engineering Customer Satisfaction 49

SurveySensum

MARCH 21, 2025

Already using HubSpot but also want to launch the NPS program? Now you are stuck between constantly switching between HubSpot and your NPS platform. If this sounds similar then you need an NPS tool that integrates with HubSpot and can make your life a little easier! Now which NPS tools integrate best with HubSpot?

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

End-to-end feedback management In-built survey templates Seamless Integrations Contact Management AI-enabled text and analytics software Role-based analytical dashboard Advanced analytical reporting capabilities Starts at $99/per month 4.7 SurveySensum SurveySensum is one of the most affordable Medallia alternatives out there.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52