Lumoa

FEBRUARY 16, 2023

Thanks to the Internet, customer feedback has never been so accessible. Learning what your customers think about your products or services isn’t difficult. Customer experience templates, customer survey templates, or customer satisfaction survey templates allow you to make informed decisions on improving the customer journey.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. No doubt, omnichannel communication is a definite megatrend of the customer experience in the next years.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

InteractionMetrics

SEPTEMBER 17, 2019

Since I frequently negotiate with my rep, I have nothing to gain by taking this survey truthfully. Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. But is the point of the survey for customers to get good pricing? Bad Customer Surveys are Ubiquitous.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

SurveySensum

SEPTEMBER 25, 2023

Let’s explore the various ways feedback platforms collect valuable customer data. Customer Surveys: Surveys employ a direct approach by presenting a series of questions related to your video content. Automated Text Analytics: SurveySensum’s advanced text analytics capabilities come into play at this stage.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Simulating how each persona will interact with your company prepares you to handle the demands of actual customers in the market. For example, a busy working mom might not have time to participate in a customer survey, but a college student might. It lets you identify the demographic makeup of your customer base.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

InteractionMetrics

SEPTEMBER 17, 2019

Since I frequently negotiate with my rep, I have nothing to gain by taking this survey truthfully. Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. But is the point of the survey for customers to get good pricing? Bad Customer Surveys are Ubiquitous.

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40

SurveySensum

AUGUST 22, 2024

There are majorly two main rules of the HIPAA Act, Privacy Rule : This defines what constitutes PHI and limits the access, use, and disclosure of the data without the patient’s consent. The tool has industry-specific customizable survey templates so you don’t have to start from scratch. And the best part?

Healthcare 52

Healthcare Legal Compliance Start-ups 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. How would you describe your experience with us?

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 95

Customer Feedback Net Promoter Score Customer Satisfaction NPS 95

SurveySensum

AUGUST 10, 2023

Here’s how you can do it: Step 1: Start by collecting customer feedback from various sources such as customer surveys, online reviews, social media, and direct interactions. Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

APRIL 15, 2025

Thematic Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This VOC analytic appevaluates the meaning of texts and classifies them into themes. Get precise and accurate analytical data to resolve customer issues and tickets quickly.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

Cons: It does not have specialized survey tools like Qualtrics. It does not provide its users with many custom survey templates. This targeted approach means you won’t be overwhelmed by unnecessary metrics; instead, you can prioritize actions that will have the greatest effect on improving customer experience.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52