Customer Bliss
SEPTEMBER 18, 2019
How Do You Learn About Your Audience, Beyond the Survey? Alison: We’ve done some customer surveys and the satisfaction has come in at 91%. Alison: We also do a mystery shopper, which not very many libraries do. And so then the question becomes: how do you continue to grow? ' Click To Tweet.
InteractionMetrics
SEPTEMBER 17, 2019
Why ask your customers to take surveys if the data you collect fails to capture the facts? Even worse, why issue surveys if the net result could be that your customers appear happier than they are. Bad Customer Surveys are Ubiquitous. Basically, bad customer surveys are everywhere. Garbage in.
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InteractionMetrics
SEPTEMBER 17, 2019
Why ask your customers to take surveys if the data you collect fails to capture the facts? Even worse, why issue surveys if the net result could be that your customers appear happier than they are. Bad Customer Surveys are Ubiquitous. Basically, bad customer surveys are everywhere. Garbage in.
Comm100
AUGUST 21, 2018
Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customer surveys. Customer Service KPIs Specifically for Chatbots.
Comm100
AUGUST 21, 2018
Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customer surveys. Customer Service KPIs Specifically for Chatbots.
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