Customer Bliss

SEPTEMBER 18, 2019

How Do You Learn About Your Audience, Beyond the Survey? Alison: We’ve done some customer surveys and the satisfaction has come in at 91%. Alison: We also do a mystery shopper, which not very many libraries do. And so then the question becomes: how do you continue to grow? ' Click To Tweet.

Mystery Shopper 62

Mystery Shopper Customer Survey 62

Execs In The Know

FEBRUARY 21, 2025

Mystery Shopping, on the other hand, offers an objective perspective, revealing potential issues that customers might not explicitly report. Additionally, Mystery Shopping delves deeper into the “why” behind customer perceptions.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

Execs In The Know

FEBRUARY 21, 2025

Mystery Shopping, on the other hand, offers an objective perspective, revealing potential issues that customers might not explicitly report. Additionally, Mystery Shopping delves deeper into the “why” behind customer perceptions.

Mystery Shopping 52

Mystery Shopping Mystery Shopper VOC CX 52

InteractionMetrics

SEPTEMBER 17, 2019

Why ask your customers to take surveys if the data you collect fails to capture the facts? Even worse, why issue surveys if the net result could be that your customers appear happier than they are. Bad Customer Surveys are Ubiquitous. Basically, bad customer surveys are everywhere. Garbage in.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

SEPTEMBER 17, 2019

Why ask your customers to take surveys if the data you collect fails to capture the facts? Even worse, why issue surveys if the net result could be that your customers appear happier than they are. Bad Customer Surveys are Ubiquitous. Basically, bad customer surveys are everywhere. Garbage in.

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40

Comm100

AUGUST 21, 2018

Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customer surveys. Customer Service KPIs Specifically for Chatbots.

Mystery Shopping 45

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 45

Comm100

AUGUST 21, 2018

Net Promoter Score – How likely is your customer to recommend your company’s services and products? A quality chatbot can help your company improve this score, which is also easily calculated via customer surveys. Customer Service KPIs Specifically for Chatbots.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40