Customer Survey Mystery Shopper Text Analytics 
InteractionMetrics
SEPTEMBER 17, 2019
Why ask your customers to take surveys if the data you collect fails to capture the facts? Even worse, why issue surveys if the net result could be that your customers appear happier than they are. Bad Customer Surveys are Ubiquitous. Basically, bad customer surveys are everywhere. Garbage in.
InteractionMetrics
SEPTEMBER 17, 2019
Why ask your customers to take surveys if the data you collect fails to capture the facts? Even worse, why issue surveys if the net result could be that your customers appear happier than they are. Bad Customer Surveys are Ubiquitous. Basically, bad customer surveys are everywhere. Garbage in.
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