SurveySensum

DECEMBER 8, 2021

CX Advisor and Managing Principal of EX4CX, Rick Denton also mentions his frustration with surveys that seem to go on forever. Keep your language simple and your questions short. Aileen Day , CX Thought Leader and Owner of the Value-Driven Brand, shares a great example of sending an NPS survey just after the purchase of the product.

Double-Barreled Question 52

Double-Barreled Question Close the Loop NPS Construction 52

InteractionMetrics

JULY 29, 2024

In this episode of the Agile Brand podcast with Greg Kihlström, Martha Brooke discusses the science of CX surveys. The Science of CX Surveys, Summarized: Many CX programs lack a scientific approach. NPS is too prolific, being used at every touchpoint instead of as a summary measure as Bain intended. Check it out here.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

SurveySensum

JULY 19, 2024

Incorrect Question Correct Question How much do you love our new product? Don’t worry with free consultation from our top CX expert, you get implementation help along with how to analyze your data effectively to extract actionable insights. Incorrect Question Correct Question Why do you think our customer service is the best?

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52