Double-Barreled Question Mystery Shopper Net Promoter Score 
InteractionMetrics
SEPTEMBER 17, 2019
Start by using mystery shoppers to document which customers are asked to take your survey — and how. Double-Barreled Questions. These questions ask two things at once, so it’s unclear which question the customer is answering. asks about two different behaviors in one question. Garbage in.
InteractionMetrics
SEPTEMBER 17, 2019
Start by using mystery shoppers to document which customers are asked to take your survey — and how. Double-Barreled Questions. These questions ask two things at once, so it’s unclear which question the customer is answering. asks about two different behaviors in one question. Garbage in.
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