Qualtrics

AUGUST 1, 2019

Getting-Started Tips. Set clear deadlines and turnaround times before starting. When writing a survey question , there are a few guiding goals to keep in mind. Ensure clarity by only mentioning a single subject or construct — failure to do this can result in “double-barreled” questions. Avoid jargon.

Double-Barreled Question 40

Double-Barreled Question Construction Start-ups 40

InteractionMetrics

JULY 29, 2024

To get meaningful data, remove biases like leading constructs, double-barreled questions, and insufficient answer options from your survey. And the goal of any customer experience program and surveys in particular is to really come up with an accurate measurement of customer experience. Customers have priorities.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

InteractionMetrics

SEPTEMBER 17, 2019

Essentially, my rep is pushing for the answers he wants his higher ups to see. Let’s get started! Bad Data from the Start. Start by using mystery shoppers to document which customers are asked to take your survey — and how. Poor Question Wording. Leading Questions & Statements. Garbage in.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

SEPTEMBER 17, 2019

Essentially, my rep is pushing for the answers he wants his higher ups to see. Let’s get started! Bad Data from the Start. Start by using mystery shoppers to document which customers are asked to take your survey — and how. Poor Question Wording. Leading Questions & Statements. Garbage in.

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40

Qualtrics

APRIL 29, 2020

Now that you’ve laid the groundwork for getting started with your Remote + On-site Work Pulse, you’re ready to make it your own. You can do this by looking at previous employee feedback to pick up topics that matter most to your people. Get started with our complimentary Remote + On-site Work Pulse solution. Learn More.

Double-Barreled Question 29

Double-Barreled Question Start-ups 29

PeopleMetrics

OCTOBER 29, 2019

Let’s start with the obvious… if survey health is poor, nothing else you do with your VoC program will matter. The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. Today, I am going to focus on a very important topic – survey health. Conclusion.

VOC 61

VOC Double-Barreled Question CEM B2C 61

InteractionMetrics

APRIL 13, 2024

Unfortunately, many surveys that start as a vehicle for measuring customers’ perceptions wind up going down countless paths. Instead, keep your survey questions focused. Sure, you can copy questions from another company’s survey. It starts with an SMS or email invite. Nix double-barreled questions.

Double-Barreled Question 52

Double-Barreled Question Customer Survey Construction Start-ups 52

InteractionMetrics

MAY 1, 2025

Or perhaps you actually took the time to explain a problem in your own words, and no one followed up. Best Practices for Writing Good Survey Questions Most surveys fail because the questions were flawed from the start. They chase too many topics, and the data collected ends up shallow, scattered, and hard to act on.

Double-Barreled Question 52

Double-Barreled Question Start-ups Actionable Insights Close the Loop 52