SurveySensum

JULY 19, 2024

Incorrect Question Correct Question Why do you think our customer service is the best? Double-Barreled Questions These types of questions ask about two different issues in one question, simultaneously, making it difficult for respondents to provide authentic feedback.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

InteractionMetrics

SEPTEMBER 17, 2019

Double-Barreled Questions. These questions ask two things at once, so it’s unclear which question the customer is answering. asks about two different behaviors in one question. Text answers must be tagged, coded, and quantified, otherwise, key insights are lost. For example, “How satisfied were you?”

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

SEPTEMBER 17, 2019

Double-Barreled Questions. These questions ask two things at once, so it’s unclear which question the customer is answering. asks about two different behaviors in one question. Text answers must be tagged, coded, and quantified, otherwise, key insights are lost. For example, “How satisfied were you?”

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40