Adrian Swinscoe

APRIL 13, 2024

Last year, I spoke to Darren Rushworth, President of NICE International, about the UK’s Financial Conduct Authority (FCA) new Consumer Duty regulations and how they were […] The post Two thirds of UK customers may be vulnerable but not obviously so first appeared on Adrian Swinscoe.

Customer Service 147

Customer Service Customer Experience 147

Doing CX Right

APRIL 13, 2024

Learn how to apply Simon Sinek's 8 minute rule for enhancing connections, relationships, workforce culture, and customer loyalty. The post Do You Have 8 Minutes? appeared first on Doing CX Right.

Customer Loyalty 52

Customer Loyalty CX 52

InteractionMetrics

APRIL 13, 2024

Does your company issue customer surveys, but you’re not getting the insights you need? Read on for a quick class on how to write good survey questions that result in objective, actionable data. Are you looking to improve your data right away and don’t want to read this entire post? Here are three tips I always give: Ask compelling but non-leading questions Craft an engaging survey invite—because getting a high response rate is key Combine your surveys with other methods Sit Back and

Double-Barreled Question 52

Double-Barreled Question Customer Survey Construction Start-ups 52