ECXO

JULY 29, 2024

Designing and Rolling Out a Global Customer Experience Strategy Introduction Delivering exceptional customer experience (CX) is essential for any successful business. A truly effective CX strategy goes beyond basic customer interactions, integrating every aspect of the organization to provide seamless and high-quality customer engagement. This strategy should include a thorough understanding of customer behaviors and preferences, aligning internal processes and culture with these insights.

Customer Experience 375

Customer Experience Net Promoter Score VOC Scorecard 375

Zonka Feedback

JULY 29, 2024

Did you know that 82% of patients say that the quality of customer service is the most important factor they consider when choosing a healthcare provider? In today’s healthcare environment, patient feedback is more than just a metric; it’s a critical component that influences the overall quality of care, patient satisfaction, and trust. By capturing and acting on patient feedback, healthcare providers can identify areas for improvement, enhance patient experiences, and ultimately deliver better

Healthcare 59

Healthcare Customer Service Customer Experience 59

InteractionMetrics

JULY 29, 2024

In this episode of the Agile Brand podcast with Greg Kihlström, Martha Brooke discusses the science of CX surveys. Martha touches on why most customer experience programs aren’t scientific, how you can become more scientific in your approach, and when and how to use AI in your survey program. The Science of CX Surveys, Summarized: Many CX programs lack a scientific approach.

Double-Barreled Question 52

Double-Barreled Question CX Construction NPS 52

SurveySensum

JULY 29, 2024

Did you know 91% of sales professionals upsell, and team upselling tactics drive 21% of company revenue on average? You read that right. By leveraging upselling techniques you can boost your business revenue and enhance customer satisfaction. But, how to upsell? To upsell your products and services you must offer additional value to your customers and take regular customer feedback.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

CX Network

JULY 29, 2024

CX Network’s top 20 CX leaders in financial services share what they are most excited about

Finance 64

Finance CX AI 64

Help Scout

JULY 29, 2024

Discover C2C ecommerce, how it functions, examples of C2C firms, and the advantages and disadvantages of this business model.

45

45

Callminer

JULY 29, 2024

Learn about new call center technologies and strategies that continue to evolve, and their impact on how customers get the help they need and how agents interact with customers.

Technology 36

Technology Technology 36