eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Instead of explicitly asking How do you feel?,

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

SurveySensum

SEPTEMBER 11, 2024

In this modern life, an average customer is being driven by a cognitive overload and to cope with and alleviate this burden, customers are now pushing the traditional brand interaction and are turning to AI engines to make routine decisions for them.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Hodusoft

OCTOBER 17, 2024

Lack of Proactive Customer Engagement Without AI’s predictive analytics, call centers may miss opportunities to engage customers proactively. Chatbots Chatbots are AI-powered tools engineered to communicate like humans. Several AI technologies are revolutionizing customer service, especially in call centers.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Lightico

FEBRUARY 11, 2024

IDP leverages and combines AI, Large Language Models (LLM) , OCR, and natural language processing (NLP) to seamlessly extract data from a diverse array of documents, ranging from scanned forms to digital submissions. All with our pre-training.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Ameyo Callversations

APRIL 21, 2022

But, if the marketing teams can provide real-time information about a safety hazard with the vehicle, the engineering teams can arrange for a recall before any major accident hurts the consumer and the brand’s image. The contact centers need to upgrade their tech stack to include data from the edge devices.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Sprinklr

OCTOBER 20, 2021

An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85