Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. However, being a simple, straightforward, and easy-to-implement metric, Net Promoter Score does not require extensive investments, which is essential for DTC businesses.

NPS 137

NPS Net Promoter Score Customer Satisfaction Customer Feedback 137

SurveySensum

DECEMBER 4, 2024

This is where Net Promoter Score comes into play. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. And generally, a negative score indicates poor performance because of more detractors. Follow the above-mentioned practices to improve the NPS finance.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Aquire

MAY 19, 2021

Trying to improve the finance customer experience and meet rising customer expectations? The reality is, customer expectations in the finance industry have changed. Chief experience officers are accountable for how customer experience is implemented across all of the various touchpoints with an organization.

Customer Experience Management 105

Customer Experience Management Customer Experience Customer Journey Map Net Promoter Score 105

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Pricing The basic plan starts at $99/month, with a free version and trial offering 25 survey responses, unlimited surveys, users, touchpoints, and questions, plus website integrations.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

Zendesk

MAY 17, 2022

If companies want to increase profitability and brand loyalty, they need to use customer feedback (like CSAT scores) to their advantage. CSAT vs. Customer Effort Score (CES) vs. Net Promoter Score® (NPS). When and how to use customer satisfaction score surveys. Finance and insurance. Here’s why.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Intercom

FEBRUARY 15, 2023

happen at every touchpoint of a customer’s journey: from how easy it is to navigate your website, to how much they enjoy using your product, to how quickly they can get in touch with customer service to resolve an issue, it all contributes to a customer’s impression of you. Respondents who select 9 or 10 are classified as promoters.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Lightico

DECEMBER 7, 2022

NPS : Net Promoter Score, a measurement of customer satisfaction, suffers due to the stressful and choppy servicing process. eNPS : Employee Net Promoter Score matters, too. Optimized : Each customer interaction can be optimized across touchpoints and existing systems.

Net Promoter Score 52

Net Promoter Score Compliance Touchpoint NPS 52

Retently

AUGUST 22, 2024

Transactional NPS is perfect for SaaS and Ecommerce businesses, capturing feedback at crucial touchpoints like trial endings and order deliveries to enhance customer satisfaction. This way, you can target key touchpoints without cluttering your list with unnecessary contacts. Retently’s throttling feature is a big help here.

NPS 78

NPS Invoicing Touchpoint Start-ups 78

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Waypoint Group

NOVEMBER 6, 2015

Remember that “surveys” are a touchpoint, and any bad experience can erode customer relationships. Stop score watching and instead focus on driving legitimate improvement by isolating the variables per items 1 and 2, and then tying the data to financials. Consider these examples – which is more likely to get a CEO’s attention?

B2B 49

B2B Net Promoter Score Finance Touchpoint 49

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. And generally, a negative score indicates poor performance because of more detractors. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

SEPTEMBER 29, 2023

ENPS Survey Employer Net Promoter Score surveys are a tool designed to gauge the loyalty and satisfaction levels of employees. This survey system is based on the Net Promoter Score framework, which involves asking as few as two questions to assess employee sentiment.

Customer Service 52

Customer Service Net Promoter Score Customer Satisfaction Touchpoint 52

Gainsight

SEPTEMBER 29, 2021

People in finance become Product leaders. As a CS Ops manager or administrator, you will have to be informed to recommend and determine the timing and content of touchpoints for CSMs along the customer journey. But do not forget sentiment surveys, such as Net Promoter Scores (NPS).

Net Promoter Score 59

Net Promoter Score Touchpoint Sales Start-ups 59

Zendesk

AUGUST 22, 2023

High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service. Identify customer touchpoints causing issues and areas where they are satisfied. The financial industry is complicated, and there’s a lot at stake.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

PeopleMetrics

NOVEMBER 1, 2022

Customer experience encompasses all of the touchpoints a business has with a customer that form the customer’s overall impression and feelings towards that business. Personal finances tend to be an emotionally fraught topic because of their inherent importance. What is customer experience in banking?

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

Confirmit

DECEMBER 5, 2018

What is crucial here is the ability to empower customer success managers to have a clear and holistic view across the customer journey by consolidating information from all customer touchpoints, so that they can focus on delivering value to their clients, in line with their business outcomes.

Touchpoint 40

Touchpoint Net Promoter Score Social Media Voice of the Customer 40

SurveySensum

SEPTEMBER 5, 2024

50-70% of customers now prefer digital banking services to manage their finances because they offer convenience, speed, and efficiency. This shift towards digital isn’t just a trend – it’s a transformation of the banking industry.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

JULY 12, 2023

By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. With SurveySensum, businesses can: Easily identify touchpoints with the most friction. This is where intervention is required. With customer feedback retail surveys.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

SurveySensum

JULY 12, 2023

By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. With SurveySensum, businesses can: Easily identify touchpoints with the most friction. This is where intervention is required. With customer feedback retail surveys.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. And you can’t stop there.

NPS 96

NPS Net Promoter Score B2B Construction 96

Lumoa

JUNE 28, 2018

Customer experience touches every aspect of company’s work including the back-office functions: HR, legal and finance. "At For the company, measuring customer success at each customer touchpoint is crucial. Customer feedback on customer support-related touchpoints is 98% of the time very positive. It’s simple. concludes Michael.

NPS 60

NPS Net Promoter Score Touchpoint Customer Feedback 60