eglobalis

MARCH 30, 2025

For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. However, organizations across high-tech, telecom, utilities, and finance sectors are finding these methods increasingly limited.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

Lightico

FEBRUARY 11, 2024

In our last blog on the subject, we covered IDP for Auto Finance in general but here we are diving a little deeper into the application process, where we often find lenders employing teams of “stare and compare” analysts and underwriters. This is what sets Lightico IDP for Auto Finance apart. All with our pre-training.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40