Intercom

FEBRUARY 27, 2025

In the world of online gaming , keeping players engaged is crucial. To keep the game going and maximize revenue opportunities operators need to provide players with instant, personalized, 24/7 support on any channel, and in a way that feels completely seamless.

Gaming 52

Gaming Compliance AI Sports 52

Adrian Swinscoe

OCTOBER 2, 2024

Wanting to find a […] The post NICE’s 1CX could be a game-changer for solving knotty customer problems first appeared on Adrian Swinscoe. Imagine that one of your customers is experiencing a problem with a product or service that they have purchased from your company.

Gaming 130

Gaming 130

Inside Customer Service

AUGUST 26, 2021

Advanced techniques are one of the top requests I receive as a customer service trainer. Many people feel the basics are, well, too basic. If that's you, I have five advanced techniques to share. But first, a word from our sponsor: basic skills. The basic skills never go out of style.

Gaming 172

Gaming Customer Service Sports Innovation 172

ECXO

JUNE 9, 2024

Reducing Misunderstandings: We’ve all played the game of “Telephone” as kids, where a message gets hilariously garbled as it’s whispered from one person to the next. Listening Games: Participate in listening games and activities that challenge your listening skills. This can be both fun and educational.

Customer Experience 374

Customer Experience Gaming Innovation Start-ups 374

Hodusoft

NOVEMBER 20, 2024

The Shift to Multi-Tenant IP PBX: A Game Changer for the Telecom Industry “An efficient telecommunications network is the foundation upon which an information society is built.” Many telecom companies are also shifting to multi-tenant IP PBX systems as the technology has proved to be a game changer in the industry.

Gaming 52

Gaming Compliance Invoicing Technology 52

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Buckle up and discover the hidden "soft factors" that can make your MSP a true game changer. Here are some ways you can identify potential leadership qualities in your team.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

Customer Think

AUGUST 29, 2024

The world of digital marketing is constantly evolving, with new trends and technologies emerging each year. To stay competitive, businesses need to be aware of new changes and adapt their strategies accordingly. As we move into 2024, several key trends are set to shape the future of digital marketing. Here’s a look at the top […]

Gaming 111

Gaming Technology Technology 111

Hodusoft

FEBRUARY 12, 2025

Why Multi-Level IVR Is a Game-Changer for Hosted PBX Services? Multi-level IVR have proved to be a hosted game-changer for many types and sizes of businesses such as hosted Private Branch Exchange (PBX) service providers. The post Why Multi-Level IVR Is a Game-Changer for Hosted PBX Services? Ask for a Free demo!

Gaming 52

Gaming Engineering CRM Technology 52

Customer Think

MAY 7, 2023

As the two galactic superstars (and PSG teammates) Lionel Messi and Kyrian Mbappe traded goals and impressive moves during the World Cup final in December, the world was glued to televisions to see how it would end. They also were glued to their phones, sharing memes, predictions, and running commentary on the match. The global […]

Gaming 118

Gaming Technology Technology 118

Beyond Philosophy

JUNE 14, 2024

The post Is Surge Pricing a Game-Changer or Deal-Breaker for Customers? Balancing the benefits to the customer with revenue optimization goals. There is a need for flexibility and supply management to support dynamic pricing strategies. appeared first on Beyond Philosophy.

Gaming 88

Gaming Hospitality Hospitality Customer Relationship 88

eglobalis

MARCH 30, 2025

Some front-line employees, under pressure to improve scores, even game the systemnudging only happy customers to take surveysdistorting the truth. Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds.

AI 312

AI CX Sentiment Analysis Predictive Analytics 312

ECXO

JUNE 11, 2024

Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. The company uses AI-driven video interview platforms and games to assess candidates’ skills and personalities.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Callminer

MARCH 16, 2025

Learn how CallMiner Outreach is changing the CX game, leveraging AI-powered insights from customer interactions to improve the quality, relevance, and efficiency of feedback collection and analysis.

CX 182

CX Gaming AI 182

eglobalis

MARCH 4, 2025

Generative AI is Elevating Conversational Agents The rise of large language models (LLMs) has been a game-changer for conversational AI in customer service. Advanced LLMs like GPT-4 enable chatbots to engage in more natural, fluid dialogues and handle a wider range of queries.

AI 198

AI Sentiment Analysis Contact Center Healthcare 198

ECXO

JULY 4, 2023

This means that you do not have to choose between existing and new but can use both , allowing you to run your campaign using your existing system, but with an added layer of intelligence to help you understand when to launch the campaign, or when to send particular emails to a potential customer. This type of layered approach is a game-changer.

Gaming 374

Gaming Technology Technology Customer Experience 374

Customer Think

JANUARY 25, 2023

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization.

Gaming 116

Gaming Customer Service Artificial Intelligence Technology 116

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. That’s what they’re there for; they’re not just there to play a game. What the gaming world can teach us about retention. Duolingo was meant to be a game from the get-go.

Non-Profits 223

Non-Profits Gaming Engineering Start-ups 223

PeopleMetrics

JANUARY 30, 2025

VoC software changed the game, making customer feedback real-time, scalable, and actionable. But it took human expertise to: Understand which issues aligned with company strategy Decide which problems to prioritize Create personal connections during critical customer interactions The Bottom Line CSAT telephone tracks are a relic of the past.

VOC 110

VOC AI Social Media Hospitality 110

Customer Think

JUNE 3, 2023

Technology has greatly advanced over the years, especially in the translation industry. The Global News Wire reported that by 2030 the market size of global machine translation and translation technologies would be around 4,069.5 Million USD, having a 19.9% CAGR between 2022-2030.

Technology 115

Technology Technology Gaming 115

Intercom, Inc.

JUNE 9, 2021

You can never play too many games . One benefit to remote employee onboarding is the opportunity to use breakout groups, polls, and online games and tools like Kahoot and Jeopardy. New hire happy hours and in-person board games here we come! . Are you interested in joining the Intercom team ? We’d love to talk to you.

Gaming 253

Gaming Engineering Start-ups Sales 253

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. For smaller gaming startups, leveraging AI can be a game-changer (no pun intended), according to Dani.

Gaming 52

Gaming AI Social Media Compliance 52

ECXO

FEBRUARY 10, 2025

Thats reality playing its own illusionary game. This isnt just a weird quirk of human perceptionits like a magic trick performed by physics, psychology, and philosophy all at once. Ever felt like time slowed down when waiting for your food at a restaurant but sped up when chatting with friends?

Customer Experience 173

Customer Experience Construction Social Media Customer Expectations 173

eglobalis

AUGUST 19, 2024

Encourages Gaming the System Employees may manipulate customer interactions to boost NPS scores rather than genuinely improving the customer experience. This focus on scores can distort priorities and behaviors within an organization.

NPS 434

NPS Net Promoter Score VOC Actionable Insights 434

Adrian Swinscoe

JULY 27, 2022

Today’s interview is with Robert Bell, Founder and CEO of 2B3D, who with their partners are developing a first-of-its-kind metaverse/NFT/gaming platform where military veterans can access […].

Gaming 38

Gaming 38

ECXO

JULY 16, 2024

For instance, NBA star LeBron James reportedly aims for 12 hours of sleep per day, including naps, to ensure he is in optimal condition for games. This isn’t just about individual health – it’s a game-changer for the entire work environment and customer experience.

Customer Experience 348

Customer Experience Innovation Education Gaming 348

Intercom, Inc.

DECEMBER 31, 2019

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Apple finally relented and joined the streaming game in 2015. Streaming disrupts the culture. . Television has similarly been consumed by the streaming revolution.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

ECXO

OCTOBER 23, 2024

It has emerged as a game-changer in customer support. By harnessing the capabilities of AI, organizations can create personalized experiences, deliver faster and more accurate responses, provide proactive assistance, and continuously refine their Customer Success operations through real-time feedback analysis.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Customer Think

SEPTEMBER 11, 2024

If you’re the CEO of a B2B SaaS business, you’ve likely noticed deal closure rates declining over the past few quarters. Multiple surveys have confirmed this troubling trend, with The Bridge Group reporting that SaaS win rates declined from 23% in 2023 to 19% in their 2024 SaaS Account Executive Report. Clearly, something needs to […]

Gaming 106

Gaming Sales B2B 106

Intercom, Inc.

JUNE 11, 2019

It may look something like this welcome screen that we’re testing at the moment for Intercom: Or this simple empty state from Dropbox Paper: Or even something like the first screen of the popular 2048 puzzle game, which welcomes users with a single line of text at the bottom: Welcome pages take different forms depending on the app or product.

Gaming 203

Gaming Start-ups Social Media Sales 203

Callminer

SEPTEMBER 6, 2021

Rick Britt, CallMiner's VP of AI, shares why it’s time to change the game and start moving the needle using technology like sales conversation analytics. Sales leaders need to evolve with technology.

Technology 182

Technology Technology Sales Gaming 182

PeopleMetrics

MARCH 24, 2025

RCA isnt glamorous, but it is game-changing. And while AI can absolutely help streamline tagging and surface patterns, it wont replace the need for human judgment, training, and follow-through. Do the work. The ROI is worth it. Your Turn Are you using RCA to identify systemic issues across your company?

VOC 90

VOC Close the Loop AI Text Analytics 90

Uniphore

JUNE 10, 2021

When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. 24 Contact Center Automation Case Studies that Reveal Game Changing AI and RPA Strategies. We also learned just how important contact centers are to our everyday lives. And there’s no going back.

Contact Center 246

Contact Center Outlook Gaming Education 246

Uniphore

DECEMBER 21, 2021

We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments. During the past year, we accomplished some amazing things. I’m beyond proud to share our most recent achievements!

Machine Learning 49

Machine Learning Innovation AI Government 49

Intercom, Inc.

JUNE 24, 2020

Stay ahead of the curve and grab this game-changing guide today. In short, you’ll learn how to provide a world-class customer support experience that not only improves customer loyalty, but also the workload and wellbeing of your team. Download The Conversational Support Funnel Starter Kit. The future of support has a new shape.

Gaming 210

Gaming Customer Loyalty Customer Expectations Customer Experience 210