Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Buckle up and discover the hidden "soft factors" that can make your MSP a true game changer. Here are some ways you can identify potential leadership qualities in your team.

Gaming 98

Gaming Start-ups Innovation Customer Satisfaction 98

ECXO

JUNE 9, 2024

Reducing Misunderstandings: We’ve all played the game of “Telephone” as kids, where a message gets hilariously garbled as it’s whispered from one person to the next. Listening Games: Participate in listening games and activities that challenge your listening skills. This can be both fun and educational.

Customer Experience 374

Customer Experience Gaming Innovation Start-ups 374

Customer Think

MAY 7, 2023

As the two galactic superstars (and PSG teammates) Lionel Messi and Kyrian Mbappe traded goals and impressive moves during the World Cup final in December, the world was glued to televisions to see how it would end. They also were glued to their phones, sharing memes, predictions, and running commentary on the match. The global […]

Gaming 118

Gaming Technology Technology 118

Beyond Philosophy

JUNE 14, 2024

The post Is Surge Pricing a Game-Changer or Deal-Breaker for Customers? Balancing the benefits to the customer with revenue optimization goals. There is a need for flexibility and supply management to support dynamic pricing strategies. appeared first on Beyond Philosophy.

Gaming 88

Gaming Hospitality Hospitality Customer Relationship 88

ECXO

JUNE 11, 2024

Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. The company uses AI-driven video interview platforms and games to assess candidates’ skills and personalities.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

ECXO

JULY 4, 2023

This means that you do not have to choose between existing and new but can use both , allowing you to run your campaign using your existing system, but with an added layer of intelligence to help you understand when to launch the campaign, or when to send particular emails to a potential customer. This type of layered approach is a game-changer.

Gaming 374

Gaming Technology Technology Customer Experience 374

Customer Think

JANUARY 25, 2023

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization.

Gaming 116

Gaming Customer Service Artificial Intelligence Technology 116

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. That’s what they’re there for; they’re not just there to play a game. What the gaming world can teach us about retention. Duolingo was meant to be a game from the get-go.

Non-Profits 223

Non-Profits Gaming Engineering Start-ups 223

Customer Think

JUNE 3, 2023

Technology has greatly advanced over the years, especially in the translation industry. The Global News Wire reported that by 2030 the market size of global machine translation and translation technologies would be around 4,069.5 Million USD, having a 19.9% CAGR between 2022-2030.

Technology 115

Technology Technology Gaming 115

eglobalis

NOVEMBER 19, 2024

Revolutionizing Drug Discovery Through AI In healthcare, designing solutions to accelerate drug development has been a game-changer. Sony, in Japan, integrates AI in its HCI (Human-Computer Interaction) systems to create adaptive gaming and entertainment experiences. This approach ensures scalability while mitigating risks.

B2B 451

B2B Agriculture CX Construction 451

Intercom, Inc.

JUNE 9, 2021

You can never play too many games . One benefit to remote employee onboarding is the opportunity to use breakout groups, polls, and online games and tools like Kahoot and Jeopardy. New hire happy hours and in-person board games here we come! . Are you interested in joining the Intercom team ? We’d love to talk to you.

Gaming 253

Gaming Engineering Start-ups Sales 253

Adrian Swinscoe

JULY 27, 2022

Today’s interview is with Robert Bell, Founder and CEO of 2B3D, who with their partners are developing a first-of-its-kind metaverse/NFT/gaming platform where military veterans can access […].

Gaming 38

Gaming 38

Callminer

SEPTEMBER 6, 2021

Rick Britt, CallMiner's VP of AI, shares why it’s time to change the game and start moving the needle using technology like sales conversation analytics. Sales leaders need to evolve with technology.

Technology 182

Technology Technology Sales Gaming 182

Intercom, Inc.

DECEMBER 31, 2019

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Apple finally relented and joined the streaming game in 2015. Streaming disrupts the culture. . Television has similarly been consumed by the streaming revolution.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Intercom, Inc.

JUNE 11, 2019

It may look something like this welcome screen that we’re testing at the moment for Intercom: Or this simple empty state from Dropbox Paper: Or even something like the first screen of the popular 2048 puzzle game, which welcomes users with a single line of text at the bottom: Welcome pages take different forms depending on the app or product.

Gaming 203

Gaming Start-ups Social Media Sales 203

ECXO

JULY 16, 2024

For instance, NBA star LeBron James reportedly aims for 12 hours of sleep per day, including naps, to ensure he is in optimal condition for games. This isn’t just about individual health – it’s a game-changer for the entire work environment and customer experience.

Customer Experience 348

Customer Experience Innovation Education Gaming 348

Customer Think

FEBRUARY 28, 2024

Due to tech advancements, the consumer journey has changed a lot. The customers are already expecting too much because, through the internet, they want a personalised touch to their experience. 52% expect to use ChatGPT to answer customer questions, and 43% to outreach potential customers.

Gaming 78

Gaming Technology Technology 78

Customer Think

AUGUST 29, 2024

The world of digital marketing is constantly evolving, with new trends and technologies emerging each year. To stay competitive, businesses need to be aware of new changes and adapt their strategies accordingly. As we move into 2024, several key trends are set to shape the future of digital marketing. Here’s a look at the top […]

Gaming 64

Gaming Technology Technology 64

ECXO

MARCH 5, 2024

These examples clearly show that Design Thinking can be a game-changer in organizations. Implementing Design Thinking in your organization can be a game-changer. IBM, a tech giant, reported a significant return on investment after employing Design Thinking in their customer journey.

Innovation 294

Innovation Gaming Customer Satisfaction Start-ups 294

Uniphore

JUNE 10, 2021

When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. 24 Contact Center Automation Case Studies that Reveal Game Changing AI and RPA Strategies. We also learned just how important contact centers are to our everyday lives. And there’s no going back.

Contact Center 246

Contact Center Outlook Gaming Education 246

Uniphore

DECEMBER 21, 2021

We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments. During the past year, we accomplished some amazing things. I’m beyond proud to share our most recent achievements!

Machine Learning 49

Machine Learning Innovation AI Government 49

Intercom, Inc.

JUNE 24, 2020

Stay ahead of the curve and grab this game-changing guide today. In short, you’ll learn how to provide a world-class customer support experience that not only improves customer loyalty, but also the workload and wellbeing of your team. Download The Conversational Support Funnel Starter Kit. The future of support has a new shape.

Gaming 210

Gaming Customer Loyalty Customer Expectations Customer Experience 210

Fonolo

NOVEMBER 23, 2021

So call center managers and executives have to step up their game with more engagement, support, and incentives to keep their agents happy. Education + Engagement = Call Center Training games! Why not spice it up with some competition and fun games for your agents? What does this mean for call center training?

Contact Center 148

Contact Center Gaming Education Sales 148

Intercom, Inc.

JUNE 29, 2018

But in reality, most of your time is spent practicing, preparing for the games ahead and analyzing the challenge posed by your rivals. It’s all that unglamorous time on the training pitch that builds the sense of being a team, which culminates in those performances in competitive games.

Sports 212

Sports Engineering Construction Gaming 212

Intercom, Inc.

MAY 16, 2022

Use improv games to warm up. Use improv games to warm up. Improv games are a great way to do this, energizing people, and setting them up to be productive in your session. Here are some of our favorite improv games to help everyone become present. Determine the goal. Decide who needs to come. List the tangible outcomes.

Start-ups 245

Start-ups Gaming Technology Technology 245

Intercom, Inc.

JULY 9, 2019

For example, when someone fires up a video game after a long day, their Job-to-be-Done is to be entertained and distracted by their pursuit of success. Video games lead the way in great onboarding , guiding first time users to early success, and highlighting the fun of the game in a lightweight way.

Gaming 196

Gaming Entertainment Start-ups Sales 196

ECXO

AUGUST 15, 2023

But this is only the beginning, as digital twins will be necessary for all the new channels (in-app, in-game, in-stream) and environments (metaverse) of the future. If you are interested in further exploring digital twins of the customer, many vendors already have some simulation capabilities (optimization, RL, predictions/projections, etc.)

Manufacturing 294

Manufacturing Artificial Intelligence Machine Learning Legal 294

Customer Think

DECEMBER 11, 2022

Metaverse is an emerging technology developed by Meta that is going to revolutionalise the online gaming industry. The technology is still in the development phase and there is already a significant amount of hype around it.

Gaming 145

Gaming Technology Technology 145

C3Centricity

MAY 6, 2023

The game’s symbols and features makes the game enjoyable. In order to start a bonus game players need to spin three or more of the same symbol on an enabled payline. In order to start a bonus game players need to spin three or more of the same symbol on an enabled payline.

Gaming 23

Gaming 23

Fonolo

JUNE 17, 2021

7 Games and Activities Designed to Boost Call Center Agent Engagement. There are tons of call center games that incentivize meeting targets and improve employee collaboration. There are tons of call center games that incentivize meeting targets and improve employee collaboration. Gamify daily work. Call center work is tough.

Contact Center 140

Contact Center Gaming Healthcare Customer Service 140

Steven Van Belleghem

FEBRUARY 23, 2022

Maybe just start with something small – like an advertisement banner in an e-sports game – just to get the feeling of it and start to understand how it works. The younger the generation, for instance, the likelier they are to play games. Just think about what being the first online bookstore has meant for Amazon?

Gaming 130

Gaming Start-ups Sports Social Media 130

eglobalis

AUGUST 19, 2024

Encourages Gaming the System Employees may manipulate customer interactions to boost NPS scores rather than genuinely improving the customer experience. This focus on scores can distort priorities and behaviors within an organization.

NPS 308

NPS Net Promoter Score VOC Actionable Insights 308