Gaming Social Listening Social Media 
eglobalis
MARCH 30, 2025
Some front-line employees, under pressure to improve scores, even game the systemnudging only happy customers to take surveysdistorting the truth. Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds.
ECXO
APRIL 10, 2024
This is evident in the power of online reviews, social media shares, and word-of-mouth recommendations. As with anything in CX, we need to start with listening and understanding. Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time.
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Sprinklr
AUGUST 5, 2021
Today, Japan will play host to over 11,326 athletes from 206 National Olympic Committees involved at the Games. Even without spectators in the indoor stadiums, the buzz on digital channels is exponentially increasing, as millions of superfans like me cheer on their nation’s athletes on their favorite social media platforms.
Comm100
NOVEMBER 3, 2017
Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.
Sprinklr
JULY 22, 2021
And, maybe, their achievement is so spectacular, it becomes a viral moment of “social gold” as well. The Olympic buzz is everywhere on social media and other digital channels across the globe as international viewers Tweet, like, hashtag, and emoji their reactions to their favorite athletes and events.
Experience Investigators
AUGUST 3, 2021
Listen beyond what they tell you. Social listening is an industry buzzword, but it describes a very simple concept: monitoring social media and the web as a whole for mentions of your brand. But there’s one very common, very critical component of social listening that many brands overlook….
Zendesk
OCTOBER 22, 2021
Social selling has impacted the market ever since we started trading products. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. Below, we’ll discuss what social selling is, why it’s important, and best practices on mainstream social media sites.
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