SurveySensum

JANUARY 31, 2024

For example, SurveySensum provides 24/7 customer support on all the channels, be it WhatsApp, emails, social media, or chat. You can also leverage Text Analytics software to analyze and comprehend top customer complaints and sentiments. it’s a game-changer! And not just that, their SLA is 2 hours.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

DMG Consulting

MAY 25, 2018

It doesn’t make sense to perform quality assurance (QA) only on calls when the contact center supports emails, chat, SMS and social media, as well. A great way to address both of these issues is to transition to analytics-enabled QA (AQA). The same concept applies to quality assurance in a contact center.

Contact Center 48

Contact Center Social Media Text Analytics Gaming 48

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Make your tool a playground and explain the rules of the game. social media You might be wondering why social media is on the list. Example of text analytics with sub-categories.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

NOVEMBER 2, 2023

But is customer feedback really a game-changer? Direct Feedback vs Indirect Feedback Different Types of Customer Feedback Customer Surveys Customer Reviews Social Media Feedback Customer Support Tickets Focus Groups and Customer Interviews Conclusion What is Customer Feedback? If yes, then why? How to Analyze Survey Data?

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 52

Lumoa

APRIL 18, 2023

CX Survey Sample Your customers and prospects are constantly giving you data: Social media posts, sales calls , product usage patterns, emails, support tickets, product review pages, and so on. Driving change from Voice of Customer feedback is a game changer in customer experience management.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing). With Freshdesk, scaling your support game is a piece of cake.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. It allows you to collect feedback not only from your app but also from your website, email, social media, and more. Your next click could be a game-changer for your app!

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JUNE 4, 2024

Pros Seamlessly integrates with other data and marketing tools Can obtain granular data points with ease User-friendly, reliable, and flexible platform Cons Lack of EMEA coverage for the gaming dataset Dashboards aren’t available for all data sources Pricing You have to contact the GWI team for pricing details. G2 Review : 4.4/5

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? In essence, setting the game plan for defining feedback goals lays the foundation for a successful and effective feedback implementation process. billion active social media customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

SEPTEMBER 1, 2023

Thanks to email and social media and forums, your surveys can now reach hundreds in a matter of seconds. This task is made easier with an automated Text Analytics Platform that swiftly extracts trends and sentiments. Today, it’s very easy to incorporate surveys. You don’t have to write everything manually.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

JANUARY 16, 2025

But, lets not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds. Lets start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Using an efficient website feedback tool is a game-changer for online businesses. The Text Analytics software enables users to get actionable insights from open-ended feedback. So, what’s the solution here? →

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

JUNE 6, 2024

5 In the game of customer experience management, only listening to VOC is not enough, you also need to take action. Distribute the Survey : Share the survey with your target audience via email, social media, or embedded on your website. G2 Review : 4.7/5 Include a mix of question types (e.g., multiple choice, open-ended).

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

Qualtrics

MARCH 6, 2019

Consumers complain to call center reps about website problems, and provide product feedback in social media store reviews. Let’s face it, more customers talk about brands on social media than in responding to surveys. Pulling that data into your existing CX platform will be a game changer.

CX 24

CX Customer Experience Social Media Text Analytics 24

Qualtrics

SEPTEMBER 26, 2019

Survey results, customer reviews, social media mentions, oh my. Quantitative feedback like net promoter scores can provide a general pulse of your brand performance, but qualitative feedback in the form of text can provide insight into how people actually “feel” about your brand. Text analysis for social media.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Utilize various channels such as digital advertising, social media, etc to raise visibility and engage potential customers. It’s made them known for being genuine, socially responsible, and for making top-notch gear.

Retail 52

Retail Customer Feedback CX Social Media 52

PeopleMetrics

JANUARY 31, 2025

AI-driven text analytics scans millions of customer comments across surveys, social media, and reviews to surface what matters. Where AI Stops and Humans Take Over As I have been saying in each of my recent blog posts , while AI is a game-changer, it doesnt replace human judgment.

VOC 98

VOC B2C B2B AI 98

SurveySensum

NOVEMBER 7, 2024

Qualaroo Features SurveySensum Qualaroo Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Text Analytics 52

Text Analytics Sentiment Analysis CX NPS 52

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. Also, the customer support team is also available via chat support, social media channels, email, 24*7 support with 2 hour SLA globally. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions. Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52