eglobalis

MARCH 30, 2025

Some front-line employees, under pressure to improve scores, even game the systemnudging only happy customers to take surveysdistorting the truth. Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds.

AI 320

AI CX Sentiment Analysis Predictive Analytics 320

SurveySensum

APRIL 11, 2025

Then, analyze customer feedback with text analytics to find recurring themes. Collect Both Structured And Unstructured Data: Customer data exists in different formats – youve got survey ratings (quantitative), open-ended customer responses (qualitative) and even audio or chatbot transcripts.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Lumoa

APRIL 18, 2023

Driving change from Voice of Customer feedback is a game changer in customer experience management. Leverage analytics to create the best customer experience The advancements in text analytics and NLP technology have made it possible for CX teams across the world to drastically improve their understanding of their customers.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

SurveySensum

NOVEMBER 26, 2024

But, let’s not get ahead of the game and explore each tool to see how they differ from each other and which one aligns the best with your CX goals and needs. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52