eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Instead of explicitly asking How do you feel?,

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

Hodusoft

OCTOBER 17, 2024

Lack of Proactive Customer Engagement Without AI’s predictive analytics, call centers may miss opportunities to engage customers proactively. This technology is crucial for analyzing customer sentiments and extracting insights from unstructured data, such as social media comments or open-ended survey responses.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

SugarCRM

OCTOBER 15, 2019

Smart devices are used to collect data on where and when your product is used by specific customers, which helps manufacturing firms deliver personalized interactions. Having scattered or unstructured data can be challenging for manufacturers. The post How IoT is Transforming CRM for Manufacturing appeared first on SugarCRM.

Manufacturing 33

Manufacturing CRM Unstructured Data Predictive Analytics 33

SugarCRM

JANUARY 11, 2024

Gain a Better Understanding of Your Audience Base Maybe the most significant advantage posed by generative AI is its vast potential to closely analyze and generate accurate insights into large volumes of unstructured data. Without similar technologies, this data can be time-consuming and expensive to process.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

SugarCRM

OCTOBER 24, 2023

Today’s CRM tools have been infused with predictive analytics and machine learning capabilities. Instead of repetitive manual tasks, your teams can focus on fostering deeper customer relationships or developing innovative ideas. Because of the data-backed content, such campaigns will likely have higher conversion rates.

CRM 26

CRM AI Invoicing Predictive Analytics 26

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52