Execs In The Know

JANUARY 26, 2024

Summary COPC’s Credit Card Key Driver Analysis findings highlight that agent knowledge and issue resolution are the strongest drivers of customer satisfaction. The NPS of respondents who believed they spoke to someone in the U.S. about their issue was +44. the NPS was +20.

Net Promoter Score 52

Net Promoter Score Key Driver Analysis NPS Contact Center 52

ClearAction

JANUARY 6, 2021

Leading indicators are identified by conducting (1) key driver analysis (also known as correlation analysis) with your index (e.g. Voice-of-the-customer is by default a lagging indicator, even when it’s real-time, because it already happened. 11) Start expecting everyone to align to customers.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

ClearAction

JANUARY 20, 2020

Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver.

CXM 90

CXM Non-Profits Close the Loop CX 90

Qualtrics

DECEMBER 4, 2018

Through key driver analysis, we can see the top drivers of: Job satisfaction. As well as understanding how each country compares on employee engagement , it allows us to see exactly what’s most important to workers in each country and sector. Desire to go to work.

Key Driver Analysis 37

Key Driver Analysis Manufacturing Engineering 37

ClearAction

JANUARY 12, 2022

Accurate customer loyalty correlation analysis (aka key driver analysis), Pareto analysis of related customer comments, and root cause analysis (aka 5 why’s) will zero-in where teams should focus.

Government 62

Government Net Promoter Score Key Driver Analysis Innovation 62

Waypoint Group

AUGUST 1, 2018

Key-driver analysis becomes critical here. Analyze the feedback by segment (“1-to-Many”): Understand where the optimal improvement opportunities lie by using the right tools to identify those patterns across accounts that require attention from Product, Service, Support, Marketing, etc. R eveal the results.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56

Qualtrics

MARCH 31, 2020

Some of the most common types of analysis to look out for include: Conjoint / MaxDiff. Regression analysis. Segmentation analysis. TURF analysis. Pricing analysis. Key Driver Analysis. Perceptual Mapping.

Key Driver Analysis 29

Key Driver Analysis 29

Waypoint Group

MARCH 20, 2019

By highlighting who has participated (accounts and persona) and the key themes, ideally linked to financials to strengthen your case, you’ll gain alignment with those cross-functional parts of the business that need continuous improvement. When positioned this way we routinely see participation (response) rates at 60%+.

Key Driver Analysis 40

Key Driver Analysis Customer Feedback Start-ups Actionable Insights 40

Qualtrics

AUGUST 25, 2021

Brand Impact Simulator uses a proven methodology — Johnson’s relative weight analysis — to understand the relationship between correlated variables. your key drivers) identified in the key drivers analysis correlate with dependent variables (i.e. brand equity or brand consideration score).

Key Driver Analysis 26

Key Driver Analysis Non-Profits Customer Acquisition Gaming 26

Qualtrics

APRIL 5, 2021

Statistical analysis — from simple correlations to multivariate regression, there are many different methods you can apply to draw insights from quantitative data. Key driver analysis — identifies the most important factors behind an outcome (e.g. customer satisfaction, employee engagement, intent to buy etc.)

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

Qualtrics

SEPTEMBER 24, 2019

The best platforms today have analytical tools built in that perform complex statistical analysis at the click of a button. Key driver analysis. Predictive analysis. These statistical analysis tools are the difference between having ‘data’ and having ‘insights.’. Qualitative data analysis.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20

Waypoint Group

APRIL 13, 2022

Does the vendor understand the statistics of key-driver analysis and how to apply it to your data set? And/Or, does the platform provide for statistical analysis to help you determine the optimal priorities? Do you need a masters in data analytics to get to insight, or does the platform surface patterns for you?

NPS 40

NPS Net Promoter Score Key Driver Analysis Education 40