Key Driver Analysis Net Promoter Score Sports 
ClearAction
OCTOBER 12, 2022
Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. Churn Rate is affected by First Contact Resolution (FCR), Effort Score, and Satisfaction. Notice: You’re invited to celebrate your team’s progress through our CX Team Sport Awards !
ClearAction
JANUARY 6, 2021
This is success-limiting because Net Promoter Score® implies (probably inaccurately) that customers who are inclined to say good things about your company will offset customers who are inclined to complain about your company. But the nature of customer experience is long-horizon, not instantaneous.
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