SurveySensum

APRIL 11, 2025

Then, analyze customer feedback with text analytics to find recurring themes. So, if multiple customers who experience slow response times also give a low score – thats one connection between the factor and the metric (correlation analysis). Lets now understand how to execute key driver analysis effectively.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

DECEMBER 4, 2024

This is where Net Promoter Score comes into play. Acting on the feedback and improving the services show how much you value the customers, further increasing loyalty. → Read more about what is a good NPS score ! And generally, a negative score indicates poor performance because of more detractors.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

FEBRUARY 20, 2018

net Promoter score® (NPS) Net Promoter System has been proudly called " the only number you need to grow ". More about NPS -> other Customer experience KPIs In addition to the main customer experience metrics based on customer feedback, you could follow several customer journey KPIs.

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. According to Buffer , the main customer support metrics are the following: First Response Time Problem Resolution Time Was the Customer Able to Find What They Were Looking For? The score should be above 0.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Retently

JANUARY 13, 2019

Net Promoter Score® (NPS®) is usually correlated with a business’ growth potential – and for good reason. However, it’s important to understand that there’s more to an NPS campaign than the score itself. Understand the Net Promoter Score Analysis.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

Retently

SEPTEMBER 12, 2018

Text analytics can be applied to NPS responses to help uncover valuable insights by: Grouping comments into general themes to identify common customer pain points and thus, help you understand how to improve their experience.

Customer Feedback 112

Customer Feedback NPS Machine Learning Text Analytics 112

SurveySensum

SEPTEMBER 10, 2024

Many businesses gather Net Promoter Score data, but only a few truly harness the power of this simple and powerful CX metric to gain deeper insights. By analyzing the responses from promoters, passives, and detractors, you gain valuable insights into what your customers truly think about your product or service.

NPS 52

NPS Net Promoter Score Text Analytics Actionable Insights 52

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. ‘And If this is a must-have feature, you’ll need to shortlist vendors that offer it.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

SurveySensum

NOVEMBER 11, 2021

We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. . Here are the main reasons why it is the right time to look for a Qualtrics competitor. . Text Analytics. Text Analytics. Feedback analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

InteractionMetrics

OCTOBER 14, 2021

Customize and strategize when, how, and where to use Net Promoter Score. Test and refine the accuracy of your Text Analytics software. Run correlation tests to determine what’s driving your satisfaction scores. Objectivity: The Main Reason to Partner with a Company. But perhaps you’re on the fence.

Customer Survey 52

Customer Survey Net Promoter Score Text Analytics Touchpoint 52

InteractionMetrics

OCTOBER 14, 2021

Customize and strategize when, how, and where to use Net Promoter Score. Test and refine the accuracy of your Text Analytics software. Run correlation tests to determine what’s driving your satisfaction scores. Objectivity: The Main Reason to Partner with a Company. But perhaps you’re on the fence.

Customer Survey 52

Customer Survey Net Promoter Score Text Analytics Touchpoint 52

InteractionMetrics

OCTOBER 14, 2021

Customize and strategize when, how, and where to use Net Promoter Score. Test and refine the accuracy of your Text Analytics software. Run correlation tests to determine what’s driving your satisfaction scores. Objectivity: The Main Reason to Partner with a Company. But perhaps you’re on the fence.

Customer Survey 52

Customer Survey Net Promoter Score Text Analytics Touchpoint 52

Retently

FEBRUARY 9, 2024

One way to assess this is through the Customer Effort Score , which measures how easily customers can resolve their issues. Hence, among the main areas for measuring satisfaction with customer service representatives are hold times, problem resolution effectiveness, and both knowledgeability and attitude of customer service representatives.

Customer Feedback 94

Customer Feedback Net Promoter Score Customer Satisfaction NPS 94

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

AUGUST 8, 2023

Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction. Examples of some open-ended questions: What were the main reasons you chose our product? Let’s check out the types of questions that can supercharge your VoC surveys.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. NPS can serve as a leading indicator of growth or contraction, giving a clear idea about promoters and detractors.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

SEPTEMBER 16, 2024

Add Follow-Up Questions: Always include a follow-up question after the main survey. And, its AI Text Analytics software analyzes NPS responses , offering you deeper insights into user sentiment and feedback to drive your product forward and keep your users satisfied.

NPS 52

NPS Text Analytics Touchpoint Start-ups 52

InteractionMetrics

SEPTEMBER 17, 2019

Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. It doesn’t matter that I find my rep rude, I’ll give him a top score to stay on his good side and get the best pricing. I divided this list of 20 flaws into 4 main types of survey errors. Let’s get started!

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

SEPTEMBER 17, 2019

Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. It doesn’t matter that I find my rep rude, I’ll give him a top score to stay on his good side and get the best pricing. I divided this list of 20 flaws into 4 main types of survey errors. Let’s get started!

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40

SurveySensum

OCTOBER 3, 2024

Best Features AI-driven text analytics for in-depth feedback analysis. SurveySensum offers a comprehensive solution for collecting and analyzing gathered feedback in real-time with robust AI Text Analytics software effectively Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free

Engineering 52

Engineering Text Analytics Start-ups Touchpoint 52

SurveySensum

AUGUST 22, 2024

There are majorly two main rules of the HIPAA Act, Privacy Rule : This defines what constitutes PHI and limits the access, use, and disclosure of the data without the patient’s consent. The HIPAA Act set out strict guidelines on who can access, share, and store protected health information (PHI), with severe penalties for violations.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

SurveySensum

OCTOBER 7, 2024

Here’s how to do it: Clarify Your Purpose : Identify the main reason for conducting the survey. Leverage SurveySensum’s AI-powered Text Analytics software to gain deeper insights from open-ended responses. Start by asking yourself: What specific information do you need?

Social Media 52

Social Media Actionable Insights Start-ups Text Analytics 52

SurveySensum

FEBRUARY 6, 2024

Choosing the Right Timing for Your Goals: For high response rates and quick action: If your main goal is immediate feedback and the potential for quick win-backs, in-app, real-time surveys are the way to go. Cancellation Reason Prompt: Requesting a reason for cancellation when customers initiate the process.

Customer Feedback 52

Customer Feedback Start-ups Net Promoter Score Text Analytics 52