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List of the 20 MOST Common Survey Flaws

InteractionMetrics

Essentially, my rep is pushing for the answers he wants his higher ups to see. Let’s get started! Bad Data from the Start. Start by using mystery shoppers to document which customers are asked to take your survey — and how. Software-based text analytics are a great start.

article thumbnail

List of the 20 MOST Common Survey Flaws

InteractionMetrics

Essentially, my rep is pushing for the answers he wants his higher ups to see. Let’s get started! Bad Data from the Start. Start by using mystery shoppers to document which customers are asked to take your survey — and how. Software-based text analytics are a great start.