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Top Customer Satisfaction Survey Companies of 2025

InteractionMetrics

Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. Confero Confero has been around for nearly 40 years and specializes in mystery shopping and customer surveys. They provide customized reports that break down survey responses by role, product/service, and persona.

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Here Are the 5 Standards of Excellent Customer Listening

InteractionMetrics

Methods outside of surveys include customer interviews, mystery shops, and customer service evaluations. Mystery Shops: Reveal customer service insights, especially regarding specific scenarios. Segment your data and code unstructured data—the point is to uncover themes!