Customer Think
SEPTEMBER 10, 2024
With the World Cup coming to New Jersey and the greater New York area in 2026, the time is now to create positive fan experience moments. The 2026 Soccer World Cup final promises historic attendance.
Customer Experience Matrix
AUGUST 3, 2007
To carry on a bit with yesterday’s topic— QlikTech fascinates me on two levels: first, because it is such a powerful technology, and second because it’s a real-time case study in how a superior technology penetrates an established market. What they barely do is discuss the technology itself. in a future post.
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Customer Think
MARCH 13, 2024
Bergen Logistics is a global third party logistics provider, based in North Bergen, New Jersey. As part of my series of customer interviews, I recently had the chance of speaking with Keith Cooper, vice president of customer experience at Bergen Logistics.
Customer Bliss
JUNE 8, 2017
We’re at 54 episodes right now, and each of the guests has taken 30-45 minutes out of their busy day, often having to re-record a small section if technology hiccups (it happens!). I’m in Bellevue or traveling, Juergen is in Tampa or New Jersey, and Ted is in Texas. I thank all of them too.
CSAT.AI
APRIL 14, 2021
Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Customer service agents could be subject to chaotic new state or national legislation. It’s no longer the distant future, it is now.
Qualtrics
NOVEMBER 12, 2021
Located in Wayne, New Jersey, William Paterson University is a public institution with approximately 10,000 students. Qualtrics predictive intelligence technology eliminates tedious manual work and helps colleges and universities understand key experience drivers. William Patterson Univeristy.
Hodusoft
AUGUST 16, 2023
The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. One such technology is multi-tenant IP PBX software ! At the same time, advancements in technology are happening at a breakneck speed.
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